Line Service & Facilities Manager

Melbourne Flight Training•Melbourne, FL

11d•$0 - $55,000

About The Position

The Line Service & Facilities Manager at Rocket Air Flight Academy (formerly Melbourne Flight Training) oversees daily line service operations, ground support activities, and facility maintenance to ensure the flight training fleet and facilities remain safe, secure, clean, well-maintained, and ready for operations. The role leads the Line Service team, coordinates aircraft staging and ground support, and ensures adherence to Rocket Air’s standard operating procedures, safety practices, and applicable FAA regulations. The manager also coordinates facility maintenance, repairs, inspections, and service requests with approved third-party vendors and contractors, including scheduling visits, arranging access, communicating work requirements, monitoring progress, and escalating repair needs or expenditures requiring management approval. Working closely with Dispatch, Aircraft Maintenance, Flight Instructors, and Flight Academy leadership, the manager supports efficient flight training operations, maintains aircraft and facility readiness, and promotes safety, accountability, teamwork, and exceptional service.

Requirements

High school diploma or equivalent.
Prior experience in aviation line service, flight school operations, aircraft ground support, or a related aviation environment.
Previous supervisory or team leadership experience.
Valid driver’s license and ability to safely operate authorized ground support equipment.
Demonstrated knowledge of ramp safety, aircraft towing, aircraft security, and ground support operations.
Knowledge of applicable FAA regulations and aviation safety practices, and familiarity with 14 CFR Part 141 and Part 61 operations.
Proficiency with basic recordkeeping, checklists, inventory tracking, and routine operational reporting.
Strong communication, organizational, problem-solving, and time-management skills.
Ability to prioritize competing demands in a fast-paced operational environment.
Demonstrated leadership, sound judgment, attention to detail, and commitment to safety.
Ability to work around aircraft, moving vehicles, ground support equipment, noise, and active ramp operations while following safety precautions.
Ability to work outdoors in varying weather conditions, including heat, rain, and wind.
Ability to lift and carry at least 50 pounds.
Ability to push, pull, bend, kneel, squat, and work in awkward positions or confined spaces as required.
Ability to stand and walk for extended periods and carry tools, supplies, and materials.
Availability to work flexible hours, including early mornings, evenings, weekends, or holidays, as operational needs require.

Responsibilities

Supervise, schedule, and coordinate Line Service Technicians, including recruiting, onboarding, training, performance management, and employee development.
Promote safety through employee training and compliance with documented procedures, FAA requirements, aircraft handling and towing standards, ramp safety, FOD prevention, aircraft security, and cleaning standards.
Conduct or oversee routine safety inspections, maintain required training and documentation, and address or escalate hazards, aircraft damage, discrepancies, incidents, near misses, and other safety concerns.
Oversee daily ramp operations, including aircraft towing, repositioning, staging, parking, securing, and opening and closing procedures, coordinating with Dispatch to support training schedules and aircraft readiness.
Establish and monitor aircraft condition-check, cleanliness, detailing, and discrepancy-reporting procedures; communicate concerns to Dispatch, Aircraft Maintenance, and other appropriate personnel.
Oversee the availability, condition, safe operation, and maintenance of ground support equipment, golf carts, and operational supplies, including engine oil and other approved consumables.
Manage the cleanliness, organization, safety, and general condition of hangars, ramp areas, and designated facilities; coordinate routine upkeep and identify maintenance, repair, and improvement needs.
Coordinate facility maintenance, repairs, inspections, and service requests with approved vendors and contractors, including scheduling visits, arranging access, communicating requirements, monitoring progress, and escalating repair needs or expenditures requiring approval.
Coordinate with Dispatch, Flight Instructors, Aircraft Maintenance, and Flight Academy leadership to resolve operational issues, prioritize aircraft and facility support, and improve efficiency and dispatch readiness.
Develop and maintain departmental schedules, checklists, standard procedures, inspection logs, training records, and operational reports; communicate staffing, safety, equipment, facility, and aircraft-readiness concerns to leadership.
Monitor employee performance, provide feedback, and address performance or conduct concerns in coordination with Flight Academy leadership and Human Resources.
Promote teamwork, accountability, professionalism, and adherence to Rocket Air’s core values while identifying opportunities to improve performance and operational efficiency.
Perform other duties as assigned to support the safety, efficiency, and success of Rocket Air Flight Academy.