Line & Ramp Services Agent

Jet Aviation•Teterboro, NJ

47d•$23 - $24•Onsite

About The Position

Jet Aviation is hiring a Line & Ramp Services Agent for its on-site, concierge-style Fixed Based Operator (FBO) in Teterboro, New Jersey. The role supports aircraft, flight crews, and passengers through safe and precise airport operations and customer service. Agents work as part of a team in a fast-paced, dynamic environment and collaborate with clients, passengers, crew, and colleagues to ensure smooth operations for each flight. The operation runs 24 hours a day, seven days a week. The initial assignment is A Shift, 7:00 a.m. to 3:00 p.m., with possible changes as business needs evolve. The position requires flexibility to meet operational needs, including during changing weather conditions. Training is expected to last approximately four to six weeks; training hours may differ from the assigned shift. The stated baseline pay range is $23.00–$24.00 per hour, plus a performance-based bonus of up to 5% of annual salary. Overtime is paid for hours over 40 in a week. The role involves aircraft ground operations, customer assistance, and upkeep of facilities, equipment, and supplies. Employees are expected to follow safety procedures, maintain quality and cleanliness standards, report hazards and unusual occurrences, and support the company’s safety-first culture. The work is active and frequently outdoors. Physical requirements include using hands and fingers to handle, feel, or reach; frequently standing, walking, or sitting; occasionally climbing or balancing, kneeling, crouching, or crawling; frequently lifting or moving up to 25 pounds; and occasionally lifting or moving up to 50 pounds overhead. Vision requirements include close, distance, color, peripheral, and depth vision, as well as the ability to adjust and focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Selected candidates must successfully pass pre-employment requirements. Jet Aviation describes its benefits package as including financial, insurance, education, and other employee benefits.

Requirements

High school diploma, GED, or equivalent education.
Valid driver's license and a strong sense of responsibility.
Basic English communication skills at B1 level or above.
Courteous, respectful attitude and reliable work ethic.
Willingness to work flexible hours and in varying weather conditions.
Ability to handle an active, on-the-move role and work outdoors.
Strong attention to quality and customer service.
Ability to remain calm under pressure.

Nice To Haves

At least one year of mechanical experience is preferred.
Direct line and ramp experience is preferred but not required.

Responsibilities

Refuel and defuel aircraft while following aircraft-specific fueling requirements.
Provide aircraft towing and disconnecting services; assist with aircraft movements, including pushback and marshalling.
Use hand signals to guide aircraft during arrivals and departures.
Operate ground support equipment and provide services such as GPU use, water service, and lavatory service, including emptying procedures.
Communicate with employees and crew using radios to support customer service and operations.
Assist with aircraft supplies and amenities, including ice, coffee, and catering items.
Provide porter services, including handling luggage and cargo, and transport customers, pilots, crew, and passengers to and from aircraft and other airport destinations using a courtesy van or bus.
Assist with aircraft and hangar cleaning and general groundskeeping, including housekeeping and litter removal.
Maintain facilities, equipment, and supplies to safety, quality, and cleanliness standards.
Follow safety procedures and participate in safety and quality programs; promptly report hazards, near misses, and unusual occurrences.
Perform other duties as assigned.

Benefits

Overtime pay for hours over 40 in one week.
Holiday pay and paid time off, including three floating holidays.
401(k) with a dollar-for-dollar match up to 6%.
General Dynamics employee discounts.
Medical, dental, and vision insurance options for employees and eligible family members.
Paid sick time.
Employee Assistance Program.
Wellness programs and health awards.
Annual merit increase opportunity.
Annual performance bonus potential up to 5%.
Tuition reimbursement for approved continuing education pursuits.
Health savings and flexible spending accounts.
Short-term and long-term disability insurance.
Life insurance.
Generous paid time off.