Line & Ramp Services Agent

Jet Aviation•Scottsdale, AZ

13d•$20 - $22•Onsite

About The Position

Jet Aviation is hiring a Line and Ramp Agent to support airport operations at its on-site, concierge-style Fixed Based Operator (FBO) in Scottsdale, Arizona. The role supports aircraft, crews, and passengers in a fast-paced, dynamic environment, working with clients, passengers, crew, and fellow team members to provide exceptional service and ensure smooth flight operations. The agent works within safety and training and operations and management support networks, contributing to the demands of luxury flight. The position operates in a 24-hour-a-day, seven-day-a-week business. The initial assignment is the first shift, 6 a.m. to 2 p.m., though schedules may change with business needs. Training is expected to last approximately four to six weeks; training hours may differ from the assigned shift. The role is non-exempt and pays $20–$21.50 per hour, equivalent to $41,000–$44,000 annually, plus potential performance-based bonus of up to 5% of annual salary. Overtime is paid for hours over 40 in one week. The work involves both a heavy maintenance environment and upscale customer areas. Employees work outdoors in all types of weather and may encounter vibrations, fuel fumes, moderate to loud noise, and hangar temperatures that can become extremely hot or cold seasonally. The role involves regular lifting or moving of up to 25 pounds and frequent standing, walking, or sitting, along with occasional climbing, balancing, kneeling, crouching, or crawling. Candidates selected to advance will participate in a multistage interview process. The selected candidate must successfully pass pre-employment requirements as part of Jet Aviation’s safety and security process.

Requirements

High school diploma, GED, or equivalent education.
Valid driver’s license.
Basic English communication skills at B1 level or above.
Courteous, respectful attitude and reliable work ethic.
Willingness to work flexible hours in a dynamic, around-the-clock operation and in all types of weather.
Ability to handle the demands of an active, on-the-move role.
Strong attention to quality and focus on customer service.
Ability to remain calm under pressure.
Enjoys working outdoors and takes pride in doing tasks correctly.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and using hands and fingers to handle, feel, or reach.

Nice To Haves

At least one year of mechanical experience is preferred.
Direct line and ramp experience is preferred but not required.

Responsibilities

Safely handle aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
Provide customer service to passengers and crews by assisting with luggage, transportation, and amenities.
Maintain facilities, equipment, and supplies to high standards of safety, quality, and cleanliness.
Follow procedures and promptly report hazards or issues to support a safety-first culture.
Perform ramp operations according to safety and quality standards.
Provide porter services, including delivering luggage and cargo and transporting crew and passengers.
Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting.
Operate ground support equipment, including GPU, water, and lavatory services, carefully and precisely.
Assist with catering items, ice, and coffee, and perform cleaning duties.
Participate in safety and quality programs.
Report hazards, near misses, or unusual occurrences.

Benefits

Hourly base pay and overtime pay for hours over 40 in one week.
Holiday pay and paid time off, including three floating holidays.
401(k) with a dollar-for-dollar match up to 6%.
General Dynamics employee discounts.
Multiple medical, dental, and vision insurance options for employees and eligible family members.
Paid sick time.
Employee Assistance Program.
Wellness programs and health awards.
Annual merit increase opportunity.
Annual performance-based bonus potential up to 5%.
Tuition reimbursement for approved continuing education pursuits.
Health savings and flexible spending accounts.
Short-term and long-term disability insurance.
Life insurance.