Lift Operations Winter Zone Supervisor - Winter 26/27
About The Position
This role involves supervising lead operators and lift operators in daily duties, setting a high standard for work ethic, and ensuring procedural standards are met. The supervisor will train and orient staff, appraise performance, and assist with scheduling and employee check-in/out. Providing regular performance feedback and assisting with reviews is also a key responsibility. The role requires preparing lifts, mazes, and corrals for opening and closing, investigating lift-related accidents, and resolving guest complaints. A strong emphasis is placed on promoting safety and providing excellent guest service. The position requires full-time availability, including weekends and holidays.
Requirements
- Must have at least a high school diploma or a General Education Certificate (GED).
- Must be able to read, write and speak English.
- Must have 1 plus year of supervisory experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of an organization.
- Must have advanced ski/snowboard skills.
- Must be available to work weekends, holidays, and nights when needed.
- While performing the duties of this job, the employee is regularly required to stand for long periods of time.
- The employee must frequently climb, balance, stoop, kneel, crouch, crawl, shovel, rake, or ice chip.
- The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
- While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold.
- The noise level in the work environment is usually loud.
Responsibilities
- Supervise and guide lead operators and lift operators with their daily duties.
- Continuously set a high standard of work ethic.
- Verify and inspect daily procedural standards.
- Train and orient lead operators and lift operators to their positions and department.
- Appraise and discipline lift operators on performance.
- Assist in building daily schedule.
- Assist in checking employees in during morning meeting and check out at end of day.
- Provide employees with regular performance feedback and assist with mid-season reviews.
- Prepare lifts, mazes and corrals for the opening and closing each day.
- Responsible for proper investigation and handling of lift-related skier accidents.
- Addressing guest complaints and resolving problems.
- Actively promotes and keeps safety a priority.
- Provide excellent guest service.
- Ability to fill any operational role in lift operations or pass checking.
- Must have the ability to pay attention to detail.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
