Lifestyle Director

Castle Group•Wylie, TX

About The Position

The Lifestyle Director plans and oversees social events for the community and reports to the Property Manager. The position provides exemplary service consistent with Castle Group’s values and mission, demonstrating customer service aligned with Castle Royal Service while working with internal departments and external customers. The role coordinates community events, classes, shows, communications, and related administrative and financial records. It represents management in community committees and supports community publications and access-channel updates. Work is primarily indoors in a temperature-controlled environment, with occasional outdoor site visits and possible ad hoc travel for training or coverage at nearby communities.

Requirements

High school diploma or equivalency.
Three to five years of business experience, including event planning, preferred.
Strong customer service, communication, and interpersonal skills.
Effective written and verbal communication skills.
Intermediate computer hardware and software proficiency, including Microsoft Windows, Word, Excel, PowerPoint, Publisher, and Outlook.
Ability to lift 50 pounds.
Ability to stand or sit upright for long periods; handle, grasp, and lift objects and packages; type extensively; use a computer monitor; reach with hands and arms; communicate and exchange information verbally and in writing; navigate the property or building as required; and complete required forms.
Ability to work indoors in a temperature-controlled environment, with occasional outdoor site visits.
May be required to travel off-site for training on an ad hoc basis and occasionally cover for staff at other communities within a reasonable commuting distance.

Nice To Haves

Associate degree in business or hospitality.
Experience maintaining a website.
Fluency in multiple languages.

Responsibilities

Schedule annual special projects and clubhouse maintenance with the Property Manager.
Work with the Social Committee chairperson and Board liaison to plan and execute social events.
Plan, coordinate, and implement Association-funded events and shows, including budgeting, ticket sales, room scheduling, event setup and breakdown, and procurement of supplies.
Attend all events and shows funded and supported by the Association.
Attend other shows and events as needed in coordination with the Social Committee.
Meet and work with talent and travel agents, and attend local showcases to preview potential community events.
Select events and classes for the year.
Speak before crowds, provide reports on community social events at board meetings, and introduce events.
Publish and distribute the social calendar electronically and in the clubhouse.
Negotiate contracts for shows, workshops, classes, and other entertainment.
Create printed event materials, including performer biographies, show synopses, itineraries, posters, and flyers.
Maintain complete, current files for events and related materials, including contracts, promotional materials, tickets, ticket-sale information, itineraries, critiques, and recommendations.
Maintain accurate event financial records, including check and petty-cash requests, reconciliation of checks and ticket sales, deposits, and calculation of costs and sales for sales and usage tax submissions.
Edit and produce the Community Association newsletter and solicit newsletter advertising.
Maintain accurate financial records relating to the newsletter.
Update the community access channel.
Prepare reports for inclusion in management reports.
Prepare articles for association publications, including e-blasts.
Serve as management representative to the Social Committee, Calendar Group, Club Advisory Committee, and other relevant groups.
Follow all safety precautions while performing duties.
Perform other responsibilities as assigned by the supervisor.