Lifestyle Director

KW PROPERTY MANAGEMENT AND CONSULTING•Bonita Springs, FL

3h•Onsite

About The Position

The Lifestyle Director is a key liaison between residents, KW Property Management, and internal support staff, responsible for providing engaging social, recreational, and therapeutic programming for a residential condominium community. The role plans and schedules activities and events, works with residents and on-site staff, and ensures programs are safe, appropriate, and compliant with applicable federal and state regulations. It also supports day-to-day property administration, customer service, office operations, event rentals, communications, vendor coordination, and budget management. This full-time, exempt position supervises on-site team members and/or departments. Work is scheduled weekly according to property needs and frequently includes weekends. The work takes place in an office and throughout the property, indoors and outdoors; events may be busy and loud. Minimal local travel may be needed for vendor errands and off-site meetings or training. The position may require independently setting up event spaces, including tables and chairs, and occasionally lifting or moving items weighing up to 30 pounds.

Requirements

At least three years of experience in a related position, including at least one year in a social or recreational program.
Bachelor’s degree.
Working knowledge of computers and Microsoft Office Suite.
Flexible schedule to supervise activities and special events according to their planned days and times.
Ability to multitask and set and manage priorities.
Excellent written, verbal, and nonverbal communication skills; creativity, caring, and ability to work under high-pressure situations.
Ability to plan, implement, and evaluate an ongoing activity program and order and maintain supplies for it.
Ability to work within a budget.
Excellent communication and listening skills for interacting with a diverse, multicultural population.
Ability to function in a team-organized environment.
Ability to occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.
Ability to work alone and set up event equipment, tables, and chairs indoors or outdoors.
Ability to work scheduled weekends as property needs require.

Nice To Haves

Spanish bilingual ability may be required at communities where most residents and clients speak only Spanish.

Responsibilities

Schedule and organize activities, meetings, special events, travel, conferences, rentals, and property lifestyle programs.
Assist with event planning by arranging entertainment, caterers, decorations, and other required resources.
Oversee front desk, concierge, gate house staff, office staff, and/or other on-site team members; assist with recruiting, hiring, training, scheduling, and evaluating association personnel.
Develop community standard operating procedures to support service excellence.
Coordinate tours, property orientations for new residents, room reservations, rental inquiries, venue tours, renter follow-ups, and pre-rental coordination meetings.
Ensure room rentals comply with association guidelines and rental agreements, and administer renter and vendor contracts and documents.
Encourage resident involvement in activities and events; solicit residents’ activity preferences and incorporate them into schedules when feasible.
Coordinate meeting-room arrangements and maintain facility reservation calendars and activity registration lists.
Organize information and calls, respond to inquiries, and coordinate workload with the property administrative assistant.
Liaise with other departments, outside agencies, senior staff, board members, committees, and committee chairs.
Maintain and update account information in computer databases, track important dates and meetings, and ensure communications receive professional and timely responses.
Ensure daily mail pickup and assist with Board meeting minutes, agendas, and packets.
Ensure community invoices are coded and entered according to company standards and assist with timely payments for services.
Gather quotes and proposals for community projects and events; order supplies for maintenance, housekeeping, and the office.
Provide activity information for the website and newsletters, post agendas, and keep Lynk and KWIC information current.
Assist with vendor packet processing and monitoring vendor license and insurance expirations.
Photograph classes, activities, and events for website promotion; create and coordinate weekly and monthly newsletters.
Evaluate and critique activities monthly; prepare and manage the annual lifestyle activities budget and maintain accurate accounting of activity funds.
Respond to residents’ questions and social activity needs, develop solutions proactively, and network with local organizations to promote the community.
Work independently when necessary to set up event spaces, indoors or outdoors.