Lifestyle Director

Access Management•Fort Myers, FL

2d•$85,000 - $95,000•Onsite

About The Position

The Lifestyle Director will be responsible for creating, planning, and implementing various community activities and events. This role requires a proactive and customer service-minded individual with superior customer service skills and creativity. The position involves working closely with homeowners, suppliers, volunteer committee members, and team members, while maintaining a professional image and ensuring customer satisfaction is a primary focus.

Requirements

Responsible, proactive, and customer service minded.
Superior customer service skills and creativity.
Excellent interpersonal skills.
Ability to work independently with minimal supervision.
Ability to remain calm under pressure and be solutions-oriented.
Strong computer and Social Media skills.
Proficient with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
Proficient with website management, Constant Contact, and Microsoft Publisher.
Detail-oriented with superior documentation and organization skills.
Excellent verbal and written communication skills.
Ability to answer incoming calls and research/solve customer issues.
Ability to present a professional image.
Strong knowledge of Microsoft Office Suite applications, especially Word, Outlook, Excel, and PowerPoint.
Ability to make sound business decisions and work effectively with little or no supervision.
Strong Time Management skills.
Strong Problem Solving and Conflict Management skills.
Ability to successfully work with a wide range of personnel including vendors, staff, and management.
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must be able to stand for long periods of time and freely move about the office and community.
Must be able and willing to work a variety of hours, including evenings, weekends, and holidays.
Consistent and regular attendance required.

Nice To Haves

Experience with Adobe Creative Suite applications such as InDesign and Photoshop.

Responsibilities

Create, plan, and implement various community activities and events.
Develop creative ideas for high-quality community events that encourage resident-to-resident, resident-to-staff, and resident-to-associated program partner interaction.
Create and maintain a comprehensive events calendar, including task completion/delivery dates.
Create and manage event-specific "Task Lists" outlining all necessary items for event completion.
Create and implement effective marketing campaigns and communications to residents to ensure strong attendance at community events.
Communicate and work with on-site managers to schedule volunteers and set expectations for staff involvement in event planning and implementation.
Manage all day-of event details, including location setup, equipment, food/beverage, supplies, and décor.
Assist in the creation, review, and management of event-related budgets.
Work with neighboring businesses for event sponsorship.
Prepare monthly newsletters for electronic distribution.
Create and maintain an organized list of associated vendors and their contact information.
Manage and negotiate event-related vendor contracts for cost-effectiveness, accuracy, and compliance.
Assist in training and developing other community staff in event preparation, management, setup, and teardown.
Work with corporate support departments to ensure compliance with insurance requirements and safety measures.
Ensure customer service and engagement are central to all event-related interactions.
Review the effectiveness of event organization and execution to identify opportunities for improvement.
Conduct business with the highest standards of personal, professional, and ethical conduct.
Perform or assist with any operations required to maintain workflow and meet schedules.
Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, and resolve problems.
Ensure all safety precautions are followed.
Follow all policies and Standard Operating Procedures.