Weekend/Evening LifeSpa Coordinator

Life Time • Overland Park, KS

3d

About The Position

The LifeSpa Coordinator operates the telephone system, answers incoming calls, and directs callers to appropriate personnel while exceeding caller expectations and maintaining a cheerful, pleasant attitude. The coordinator also assists the Department Head with filing and other office duties as needed.

This role greets callers, schedules appointments, serves members professionally, explains LifeSpa offerings, and helps guests identify products, services, and treatments suited to their needs. The coordinator also makes appointment-related calls and follows company safety rules.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint, and Outlook.
• Ability to calculate figures and amounts such as discounts, interest, and commissions.
• Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds.

Nice To Haves

• At least 1 year of receptionist experience.

Responsibilities

• Answer incoming internal calls, greet callers, schedule appointments, and serve members in a friendly and professional manner.
• Convert LifeSpa questions into appointments.
• Explain LifeSpa products, services, and treatments to guests and help them determine their individual needs.
• Suggest upgrades or add-ons to products and services.
• Make outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Use required safety devices and comply with company safety rules.
• Assist the Department Head with filing and other office duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED