LifeSpa Coordinator
About The Position
The LifeSpa Coordinator operates the telephone system, answers incoming calls, and directs callers to appropriate personnel while providing a cheerful, pleasant, and professional experience. The coordinator greets and schedules members, converts LifeSpa questions into appointments, explains LifeSpa products, services, and treatments, and helps guests determine their individual needs. The role also involves suggesting product or service upgrades and add-ons, making appointment confirmation and other outgoing calls, and assisting the Department Head with filing and other office duties as needed.
Requirements
- High school diploma or GED.
- 1 year of customer service experience.
- CPR and AED certification within 30 days of hire.
- Knowledge of computer software such as Microsoft Office, Excel, PowerPoint, and Outlook.
- Ability to calculate figures and amounts such as discounts, interest, and commissions.
- Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds.
Nice To Haves
- 1 year of receptionist experience.
Responsibilities
- Answer incoming internal calls, greet members, schedule appointments, and provide friendly, professional service.
- Convert LifeSpa questions into appointments.
- Explain LifeSpa products, services, and treatments and help guests determine their individual needs.
- Suggest upgrades or add-ons to products and services.
- Make outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
- Use all required safety devices and comply with company safety rules.
- Assist the Department Head with filing and other office duties as needed.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Short-term and long-term disability insurance for eligible full-time team members.
- Life insurance for eligible full-time team members.
- Pre-tax flexible spending and dependent care plans for eligible full-time team members.
- Parental leave and adoption assistance for eligible full-time team members.
- Paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave for eligible full-time team members.
- Deferred compensation plan for eligible full-time team members who meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
