LifeSpa Coordinator (Tu, We, Sa)
About The Position
The LifeSpa Coordinator operates the telephone system, answers incoming calls, and directs callers to appropriate personnel while providing a cheerful, pleasant attitude and service that exceeds caller expectations. The coordinator also assists the Department Head with filing and other office duties as needed. The role involves greeting and assisting members, scheduling appointments, explaining LifeSpa offerings, and helping guests determine their individual needs. The coordinator recommends upgrades or add-ons and makes outgoing calls to confirm and schedule appointments.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- CPR and AED certification within 30 days of hire.
- Knowledge of computer software such as Microsoft Office, Excel, PowerPoint, and Outlook.
- Ability to calculate figures and amounts such as discounts, interest, and commissions.
- Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds.
Nice To Haves
- One year of receptionist experience.
Responsibilities
- Answer incoming internal calls, greet members, schedule appointments, and provide friendly, professional service.
- Convert LifeSpa questions into appointments.
- Explain LifeSpa products, services, and treatments to guests and help them determine their individual needs.
- Suggest upgrades or add-ons to products and services.
- Make outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
- Use required safety devices in compliance with company safety rules.
- Assist the Department Head with filing and other office duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
