Lifecycle Services Manager

Emerson•Riverside, CA

7h•Onsite

About The Position

Emerson is seeking a Lifecycle Services professional for an opportunity to grow within the company. The role is for an Engineering Manager based in their Riverside, CA office, responsible for leading the West Regional Lifecycle Services (customer service and system upgrades) activities and the assigned team. Emerson Power & Water Solutions focuses on helping customers in crucial industries tackle modern challenges through innovation in controls automation, aiming to make the world healthier, safer, smarter, and more sustainable.

Requirements

Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience
7+ years of related experience
Willing and able to travel up to 25%
Legal authorization to work in the United States without sponsorship now or in the future

Nice To Haves

OV400 certification and prior Ovation and/or DCS experience
PE (Professional Engineer) or PMP
Past experience as site manager or project manager
Past demonstrated leadership abilities

Responsibilities

Lead the engineering and administrative staff at the West Regional Operations office, providing local customers with system problem resolutions, field services, system startup coverage, system upgrades, small project implementation, and project management to drive business volume growth and customer satisfaction.
Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
Support the financial, efficiency, and quality objectives for the region, including sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.