Lifecycle Associate
About The Position
Join DraftKings as a VIP Sales Associate and help create memorable experiences for high-potential and prospective VIP players. The role focuses on customer service and operational effectiveness, building and strengthening customer relationships, and optimizing VIP engagement to understand player needs and foster long-term loyalty. The position also supports player qualification, onboarding improvements, and business acquisition efforts for new state product launches. DraftKings is a publicly traded technology company headquartered in Boston. As a regulated gaming company, employment may be contingent on obtaining a gaming license issued by the appropriate state agency.
Requirements
- Bachelor’s degree in a related field.
- At least 1 year of experience in a client-facing role.
- Analytical, solutions-focused mindset aimed at achieving results for customers.
- Adaptability in a fast-paced, collaborative, entrepreneurial environment.
- Willingness to travel and work nights and weekends.
- Ability to obtain and maintain required State Gaming Licenses.
Responsibilities
- Engage with high-potential players through various communication channels and build strong, authentic relationships.
- Evaluate players’ potential for placement in the DraftKings VIP Program.
- Assist in developing and optimizing player engagement and qualification strategies.
- Compile feedback to help improve the onboarding process and promote a positive player experience.
- Contribute to business acquisition efforts for new state product launches.
Benefits
- Bonus
- Equity
- Benefits as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
