Life Skills Support Case Manager

SHIPSHEY•Mississauga, ON

1d•CA$59,932 - CA$70,576•Onsite

About The Position

Reporting to the Congregate (Peel Youth Village) Manager, the Life Skills Support Case Manager will be responsible for supporting housing stability and enhancing the overall well-being of individuals living in Peel that are experiencing barriers to securing and maintaining safe and sustainable housing. The individual will support Peel Living clients and deliver high-quality, life skills-focused services that strengthen their capacity to successfully maintain their tenancies by various individualized interventions, designed around practical skill building to maintain housing stability. They will work closely with various regional stakeholders and community service partners that provide wrap-around support and housing retention plans.

Requirements

Minimum bachelor’s degree or College Diploma in Social Services, or related field.
Experience supporting individuals with housing retention, mental health, trauma and/or substance use challenges or equivalent.
Minimum 2 years’ experience with Life Skills case management support in a residential or community housing agency.
Proficiency in Microsoft Office, including Excel, PowerPoint, Word, Outlook.
Experience supporting a case load up to 25-30 individuals per month.
Ability to maintain physical in person office location support in both Mississauga, Brampton/Caledon areas.
Experience delivering assisted daily living coaching and financial literacy support.
Experience preparing basic accounting entries including recording of cheques, deposits and reconciling bank accounts.
Experience in trauma-informed, culturally responsive and person-centered service delivery model. Promoting dignity, empowerment, safety and respect for everyone’s unique background, identity and lived experience.
Familiarity with privacy legislation (PHIPA, MFIPPA). Municipal Freedom of Information and Protection Act.
Familiarity with Ontario Residential Tenancies Act.
Familiarity with digital client record management systems e.g. HTI CRMS.
Demonstrated understanding of the impacts of addiction, mental health, homelessness and poverty.
Experience collaborating with partners and other community resources.
Excellent assessment of risk-crisis management, conflict resolution, and mediation and skills.
A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required.
Valid certification in CPI, CPR, First Aid, and Assist is mandatory.
Bilingual candidates are encouraged to apply.

Responsibilities

Administer various life skill assessments to establish strengths and learning needs. Collaborate and develop life skill plans with clearly identified practical goal plans.
Provide practical support and coaching centered on assisted daily living skills including; home organization, nutrition-meal planning, personal hygiene and financial literacy.
Provide practical supports and coaching to develop capacity for improved interpersonal communication, to build positive landlord and community relationships.
Assist clients with establishing practical skills to support time management and routines.
Coordinate with housing providers, case managers, and community support to ensure integrated service delivery.
Provide practical support and coaching towards effective problem solving and conflict resolution, including; noise management, guest boundaries, and overall unit organization and cleanliness.
Provide practical support and education regarding home safety, including fire and pest prevention practices.
Evaluation and assessment of program suitability, and referrals to meet individual client needs.
Advocacy and assistance with systems navigation and community resource assistance (e.g. OW/ODSP).
Provide practical assistance and coaching for managing healthy coping strategies to manage mental health, trauma and/or substance use related concerns.
Conduct follow-up reviews of ongoing client care plans and monitor for risk and emerging needs.
Maintain accurate client records, case notes and documentation within digital client record management systems.
Provide ongoing monthly reporting and KPI tracking.
Administer and track client satisfaction ratings and surveys.
Other duties and responsibilities as assigned.