Life Safety Service Sales Representative

Johnson Controls•San Diego, CA

About The Position

Johnson Controls is hiring a Life Safety Service Rep, Electronic, to support Fire/Life Safety service offerings and Electronic Services (Moves, Adds and Changes) for customers and end users within an assigned territory and account base. This field sales role focuses on building trusted customer relationships, developing solutions, and turning opportunities into long-term service business. The representative manages the full sales cycle for fire alarm and life safety service work, from uncovering opportunities and shaping a value proposition to preparing proposals, negotiating terms, closing business, and supporting customers after the sale. The role represents the company professionally in the field and coordinates with internal teams to deliver a complete customer experience. The position offers the opportunity to represent a fire and life safety service portfolio, own a field-based territory, and contribute to customer satisfaction and revenue growth. It includes consideration for a Sales Incentive Plan based on project, quarterly, and annual margin. The hiring salary range is $55,300–$83,000 annual base salary, plus target incentive earnings. Salary is determined by the applicant’s education, experience, knowledge, skills, abilities, internal equity, and market data. A competitive benefits package is included; details are available on the company careers page.

Requirements

Three or more years of successful sales experience with fire alarms, security control, and monitoring, or a similar industry.
Excellent sales, presentation, and closing techniques.
Strong communication and organizational skills.
Self-motivated and able to work with limited supervision.
PC proficiency, including Word, Excel, and job costing systems.
Highly motivated and success driven.
Ability to quickly identify and qualify opportunities.
High degree of self-discipline.
Valid driver's license with an acceptable driving record.
Ability to obtain appropriate licenses required by national, state, and local codes.

Nice To Haves

Bachelor's degree in marketing, business, or engineering.
Experience working with electrical contractors, blueprints, or wiring diagrams.
Computer experience with Microsoft and Oracle programs.

Responsibilities

Sell Fire/Life Safety service offerings and Electronic Services (Moves, Adds and Changes) to assigned customers and end users.
Manage the full sales process from opportunity discovery and solution development through design, contract creation, negotiation, closing, and ongoing service support.
Work with sales, technical, design engineering, service, support, and management teams to meet customer needs.
Determine customer needs and develop a sales strategy to position company product offerings effectively.
Close sales to meet or exceed sales plan objectives and maintain an active proposal backlog that supports the designated sales plan.
Assume account management responsibility, including coordinating services such as installation and customer training to support customer satisfaction.
Prepare financial justifications, proposals, and presentations, and follow up to secure sales.
Investigate and resolve customer concerns related to delivery dates, billing, financing, and other matters.
Maintain established accounts through regular customer contact, conduct building surveys to support estimates, and perform periodic market investigations to identify new applications.
Provide sales forecasting for the assigned territory and maintain correct, complete records of sales-related activity.
Take ownership of the territory, customer commitments, and sales outcomes while acting with safety and integrity.
Manage the sales pipeline, maintain an active proposal backlog, and follow up consistently to move opportunities forward.
Communicate clearly, stay organized, and use practical problem-solving to address customer questions and post-sale service needs.
Learn from customer interactions and continually refine proposals, forecasting, and sales approach.