Life Safety Service Sales Representative

Johnson Controls•San Diego, CA

2d•$55,300 - $83,000

About The Position

Johnson Controls is hiring a Life Safety Service Rep, Electronic to support Fire/Life Safety service offerings and Electronic Services (Moves, Adds and Changes) for customers and end users within an assigned territory and account base. This field sales role focuses on building trusted customer relationships, developing solutions, and turning opportunities into long-term service business. The position manages a full sales cycle for fire alarm and life safety service work, from uncovering opportunities and shaping a value proposition to preparing proposals, negotiating terms, closing business, and supporting the customer after the sale. The representative works with internal teams to deliver a complete customer experience and is responsible for territory sales outcomes, account management, and customer satisfaction.

Requirements

Three or more years of successful sales experience with fire alarms, security control, and monitoring or a similar industry.
Excellent sales, presentation, and closing techniques.
Strong communication and organizational skills.
Self-motivated and able to work with limited supervision.
PC proficiency, including Word, Excel, and job costing systems.
Highly motivated and success driven.
Ability to quickly identify and qualify opportunities.
High degree of self-discipline.
Valid driver's license with an acceptable driving record.
Ability to obtain appropriate licenses required by national, state, and local codes.

Nice To Haves

Bachelor's degree in marketing, business, or engineering.
Experience working with electrical contractors, blueprints, or wiring diagrams.
Computer experience with Microsoft and Oracle programs.

Responsibilities

Sell Fire/Life Safety service offerings and Electronic Services (Moves, Adds and Changes) to assigned customers and end users.
Manage the full sales process from opportunity discovery and solution development through design, contract creation, negotiation, closing, and ongoing service support.
Work with sales, technical, design engineering, service, support, and management teams to meet customer needs.
Determine customer needs and develop a sales strategy to position company product offerings effectively.
Close sales to meet or exceed sales plan objectives and maintain an active proposal backlog that supports the designated sales plan.
Assume account management responsibility, including coordination of services such as installation and customer training to support complete customer satisfaction.
Prepare financial justifications, proposals, and presentations, and perform follow-up needed to secure the sale.
Investigate and resolve customer concerns related to delivery dates, billing, financing, and other related matters.
Maintain established accounts through regular customer contact, conduct building surveys to support estimates, and perform periodic market investigations to identify new applications.
Provide sales forecasting for the assigned territory and maintain correct, complete records of all sales-related activity.
Take ownership of the territory, customer commitments, and sales outcomes while acting with safety and integrity.
Stay close to customers, uncover needs, and remove barriers that delay a decision or service delivery.
Manage the sales pipeline, maintain an active proposal backlog, and follow up consistently to move opportunities forward.
Use clear communication, organization, and problem-solving to handle questions related to delivery dates, billing, financing, and post-sale service.
Collaborate across internal teams, build trust, and align perspectives to win business.
Learn from customer interactions, review work candidly, and refine proposals, forecasting, and sales approach.