Life Insurance Sales Manager - Phoenix

Farmers Insurance • Phoenix, AZ

1d

About The Position

The Life Insurance Sales Manager manages a direct sales team selling life insurance products to prospective customers, primarily through inbound calls. The role oversees day-to-day team operations and holds team members accountable for organizational objectives, initiatives, and processes.

The manager monitors sales performance, customer experience, quality, efficiency, and compliance; coaches team members; addresses performance deficiencies; and works with their manager to improve team performance and develop employees’ skills. The role also manages scheduling and timecards, communicates company strategies, helps resolve escalated customer issues, and reports team performance to leadership.

Requirements

• High school diploma or equivalent.
• Property & Casualty insurance license required upon hire.
• At least two years of life insurance sales and call center experience; direct sales experience is preferred.
• Excellent judgment and decision-making skills.
• Effective interpersonal skills.
• Ability to influence internal and/or external constituents.
• Ability to acquire knowledge in the area of specialty.
• Ability to inspire and develop staff.
• Ability to coach others in selling techniques.
• Demonstrated problem-solving skills.
• Strong technical aptitude.

Nice To Haves

• Bachelor’s degree.
• People leadership experience.
• Direct sales experience.

Responsibilities

• Monitor daily, weekly, and monthly team performance, including sales, customer experience, quality, efficiency, and compliance, using call listening, side-by-sides, and one-on-one coaching.
• Recommend actions to address performance deficiencies.
• Work with the manager to create and implement sales and operational plans to improve team performance and develop individual team members’ skills.
• Ensure team members meet individual and team performance goals.
• Implement performance management, including corrective action when applicable.
• Inform leadership of team performance.
• Manage daily team operations, including work schedules, timecards, lunches, breaks, and appropriate system access.
• Communicate company product strategies and philosophies to team members and ensure their understanding.
• Work with the manager to investigate and resolve escalated customer issues in a timely manner.
• Perform other duties as assigned.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid Time Off.
• Paid parental leave.
• Tuition assistance.
• Meaningful volunteer projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED