Life Insurance Sales Manager - Phoenix
About The Position
The Life Insurance Sales Manager leads a direct sales team selling life insurance products to prospective customers, primarily through inbound calls. This role manages day-to-day team operations and holds team members accountable for organizational objectives, initiatives, and processes. The position is based in Phoenix, Arizona. Farmers describes a hybrid work environment for employees living within 50 miles of a corporate office, with at least three days in the office and up to two days virtual; applicants beyond 50 miles may also be considered. The job may be performed in person at a Farmers office or virtually at an approved alternative work location.
Requirements
- High school diploma or equivalent.
- Property & Casualty insurance license required upon hire.
- Minimum of two years of life insurance sales and call center experience; direct sales experience is preferred.
- Excellent judgment and decision-making skills.
- Effective interpersonal skills.
- Ability to influence internal and/or external constituents.
- Willingness to acquire knowledge in the area of specialty.
- Ability to inspire and develop staff.
- Ability to coach others in selling techniques.
- Demonstrated problem-solving skills.
- Strong technical aptitude.
Nice To Haves
- Bachelor’s degree.
- People leadership experience.
- Direct sales experience.
Responsibilities
- Monitor daily, weekly, and monthly team performance, including sales, customer experience, quality, efficiency, and compliance, using active call listening, side-by-sides, and one-on-one coaching.
- Recommend courses of action to address performance deficiencies.
- Work with the manager to create and implement sales and operational plans to improve team performance and develop team members’ skills.
- Ensure team members meet individual and team performance goals.
- Implement performance management, including corrective action when applicable.
- Inform leadership of team performance.
- Manage daily team operations, including timecards, work schedules, lunches, breaks, and appropriate system access.
- Communicate company strategies related to products and philosophies and ensure the team understands them.
- Work with the manager to investigate and resolve escalated customer issues in a timely manner.
- Perform other duties as assigned.
Benefits
- Competitive salary commensurate with experience, qualifications, and location.
- Bonus opportunity based on company and individual performance.
- 401(k).
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health Savings and Flexible Spending Accounts.
- Life insurance.
- Paid time off.
- Paid parental leave.
- Tuition assistance.
- Meaningful volunteer projects.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
