Life Cycle Consultant Bilingual (Eng/Sp)

ADP•FL Home Office, FL

11d

About The Position

ADP is hiring a bilingual Life Cycle Consultant (LCC) to strengthen relationships with ADP TotalSource clients through consultation and service throughout the client life cycle, beginning with onboarding. The LCC builds relationships with client contacts, including Benefit Administrator Contacts (BACs), and Work Site Employees (WSEs), and assists Sales and Implementation teams during onboarding. During Open Enrollment, the LCC supports Human Resource Business Partners (HRBPs), Key Account Executives (KAEs), Client Relation Executives (CREs), and Benefit Service Specialists (BSSs) with in-person and virtual WSE enrollment meetings. The LCC is a Benefits subject matter expert who presents and explains benefit plans and general HR information in a clear, understandable way. The role delivers benefits education for new clients and explains changes to existing plans, using client-site meetings, virtual sessions, and recordings. In partnership with the HRBP, KAE, and CRE, the LCC executes account strategies and helps influence clients’ current and future benefits and human capital needs, with the goal of improving client satisfaction and retention. Consultation is delivered in person or virtually according to client size, needs, and expectations. The role requires strong written and verbal communication, the ability to work with diverse internal and external audiences, high energy, organization, collaboration, creativity, and professionalism. The LCC should have a general understanding of HR practices and how benefits can help attract and retain talent. Local travel within 100 miles is generally 10–15% of the time and can be as much as 60–70%. Occasional work outside standard hours is required.

Requirements

Bachelor’s degree, or equivalent education and experience, with a major concentration in Human Resources, Business, or a related field.
1–3 years of experience.
Bilingual in English and Spanish; able to present in either language and occasionally translate documents into Spanish.
Ability to work outside standard hours occasionally.
Excellent written and verbal communication skills, including the ability to write and speak clearly and concisely.
Ability to interact with varied internal and external clients and people from a broad cultural spectrum.
High energy, strong organizational skills, ability to work cooperatively, and a creative and motivating approach.
Professional conduct and appearance.
General understanding of HR practices and how benefits contribute to attracting and retaining talent.

Responsibilities

Consult with clients, Benefit Administrator Contacts, and Work Site Employees about benefit offerings during Open Enrollment.
Partner with HRBPs to conduct WSE benefits enrollment meetings, provide benefit recommendations, and explain plans based on employee demographics and industry or market trends.
Work with the Benefits Operations team to support a successful Open Enrollment experience.
Conduct client seminars and annual benefit enrollment meetings for Work Site Employees.
Coordinate with ADP TotalSource Benefits, consultants, and brokers to answer questions and resolve Open Enrollment issues.
Assist clients with benefit elections and provide enrollment assistance at client sites.
Provide Benefits consultation and advice to Benefits Administrators, HRBPs, and WSEs to reinforce the TotalSource value proposition.
Partner with Sales and Implementation Consultants on onboarding solutions that address business objectives and benefits-related priorities.
Develop and deliver benefits plan education during onboarding and Open Enrollment.
Collaborate with distributed service teams, including Payroll, 401(k), Benefits, and HR Solutions Group, to support client onboarding and ensure benefits education is timely and effective.
Partner with HRBP, KAE, and CRE teams to increase adoption of ADP benefit products, including medical, dental, vision, spending, disability, life, voluntary, and health advocacy offerings.
Present and demonstrate the Benefits value proposition at complex prospect meetings and align cross-divisional resources with client needs.
Assist clients with benefits-related change management, coordinating with the HRBP, CRE, and client to identify changes and impacted groups and support effective implementation of the upcoming plan year.
Educate, guide, and coach clients in their roles as sponsors of benefits plan changes.
Reinforce the TotalSource Benefits value proposition in meetings and calls with Sales, Implementation, KAE, HRBP, BAC, and WSE participants.
Educate clients about PEO value, the client relationship, and HR outsourcing.
Engage with Sales, Implementation, HRBP, and KAE teams on account due diligence and plan compliance.
Coordinate with HRBP, KAE, and CRE to identify opportunities to strengthen the ADP Benefits value proposition.
Partner with HRBPs on benefits-related compliance situations and deliver compliance training to mitigate or reduce risk.
Coordinate client training with HRBPs and KAEs, using the Learning Solutions Group when necessary.
Translate documents into Spanish on occasion.
Perform other duties as assigned.