LIfe Cycle Consultant

ADP•NY Home Office, NY

About The Position

ADP is hiring a Life Cycle Consultant (LCC) in the New York City Area, including the boroughs and Long Island. The LCC strengthens client relationships through service and consultation throughout the client journey with ADP TotalSource, from onboarding onward. The role builds relationships with client contacts, including Benefit Administrator Contacts (BACs), and Work Site Employees (WSEs), and supports Implementation and Sales teams during client onboarding. During Open Enrollment, the LCC assists HR Business Partners (HRBPs), Key Account Executives (KAEs), Client Relation Executives (CREs), and Benefit Service Specialists (BSSs) with in-person and virtual WSE enrollment meetings. The LCC consults on and presents benefit plans, provides general HR information, and helps employees understand benefit offerings. In partnership with HRBPs, KAEs, and CREs, the role executes account strategies and influences current and future benefits and human capital needs. As a benefits subject matter expert, the LCC supports client satisfaction and retention, advises clients in person or virtually, and partners with HRBPs and clients to implement new or changing benefits strategies. The LCC educates employees about benefits for new clients and changes to existing plans, using on-site, virtual, and recorded meetings as appropriate. The role requires clear written and verbal communication, the ability to work with diverse internal and external audiences, energy, cooperation, strong organization, creativity, and a motivating approach. The LCC is expected to act professionally and maintain a professional appearance, and to have a general understanding of HR practices and how benefits can help attract and retain talent. Travel within 200 miles or air travel throughout the Northeast is required 20% of the time and may reach 60–70% during peak seasons.

Requirements

Bachelor's degree, or equivalent education and experience, with a major concentration in Human Resources, Business, or a related area.
1–3 years of experience.
Ability to work outside standard hours occasionally.
Excellent written and verbal communication skills, including the ability to communicate clearly and concisely.
Ability to interact with varied internal and external clients and people from a broad cultural spectrum.
High energy, cooperative working style, excellent organizational skills, creativity, and a motivating approach.
Professional conduct and appearance.
General understanding of HR practices and how benefits contribute to attracting and retaining talent.
Ability to travel within 200 miles or by air throughout the Northeast; travel is typically 20% and may reach 60–70% during peak seasons.

Nice To Haves

Spanish bilingual ability; not mandatory.

Responsibilities

Consult with clients, Benefit Administrator Contacts, and Work Site Employees about benefit offerings during Open Enrollment.
Partner with HRBPs to conduct WSE benefits enrollment meetings, provide benefit recommendations, and explain plans based on employee demographics and industry or market trends.
Work with Benefits Operations to support successful open enrollment experiences.
Conduct client seminars and annual benefits enrollment meetings for Work Site Employees.
Coordinate with ADP TotalSource Benefits, consultants, and brokers to answer questions and resolve open enrollment issues.
Assist clients with benefit elections and provide enrollment assistance at client sites when required.
Provide benefits consultation and advice to Benefits Administrators, HRBPs, and WSEs to reinforce the TotalSource Value Proposition.
Partner with Sales and Implementation Consultants on onboarding solutions and business objectives involving benefits.
Establish and deliver benefits plan education during onboarding and Open Enrollment.
Collaborate with distributed service teams, including Payroll, 401(k), Benefits, and HR Solutions Group, to support client onboarding and timely, effective benefits education.
Partner with HRBP, KAE, and CRE teams to increase adoption of ADP benefit products.
Present and demonstrate the benefits value proposition at complex prospect meetings with sales teams, aligning ADP resources to client needs.
Assist with benefits-related change management by identifying changes and impacted groups, coordinating stakeholders, and providing implementation practices and guidance to client change sponsors.
Reinforce the TotalSource Benefits Value Proposition in meetings and calls with Sales, Implementation, KAE, HRBP, BAC, and WSE stakeholders.
Educate clients about PEO value, the client relationship, and HR outsourcing.
Participate in account due diligence and plan compliance with Sales, Implementation, HRBP, and KAE teams.
Coordinate with HRBPs, KAEs, and CREs to identify opportunities to improve the ADP Benefits Value Proposition.
Assist HRBPs with benefits-related compliance situations, including delivering compliance training to mitigate or reduce risk.
Coordinate client training with HRBPs and KAEs and use the Learning Solutions Group when necessary.
Perform other duties as assigned.