Life Cycle Renewals Intern

Trace3•Grand Rapids, MI

About The Position

As part of Trace3’s Trace3xperience Program, the Lifecycle Renewals Tracer (Intern) supports the Life Cycle Management (LCM) organization in the day-to-day execution of its multi-vendor renewals business. Working alongside Lifecycle Renewals Specialists and under the guidance of the LCM management team, the intern gains hands-on exposure to the renewal lifecycle, including install base data, quoting tools, and engagement with customers, OEMs, and distribution partners. The program offers professional development, exposure to technical functions across an IT consulting organization, mentoring, and networking opportunities. The intern learns renewal operations by assisting with customer quotes, checking data accuracy, organizing renewal information, and learning the systems, vendor programs, and offerings used in the process. The role also involves observing collaboration between Sales, Account Management, and Operations and completing a capstone project or final presentation for LCM leadership. The internship requires availability to work 40 hours per week. The estimated pay range is $17–$21 USD. The position may be based in a Trace3 office; the posting describes an office environment with other employees and variable noise levels and indoor temperatures. The role requires effective communication in person, by telephone, or by email.

Requirements

Enrollment in the junior or senior year of an undergraduate program at an accredited college or university.
Pursuing a field applicable to the internship, such as Business, Communications, Information Technology, Marketing, or a related field.
Cumulative GPA of 3.0 or better; People and Organizational Health may request a transcript.
Ability to work 40 hours per week throughout the internship.
Ability to work independently on assigned tasks and accept direction on assignments.
Self-motivation, a customer mindset, and a desire to help people.
Enthusiasm for technical problem solving, attention to detail, and strong communication skills.
Ability to learn and research in a dynamic and engaging environment.

Nice To Haves

Academic or professional/internship experience working in a professional setting.

Responsibilities

Shadow Lifecycle Renewals Specialists to learn the renewal lifecycle, including quoting, customer engagement, and order processing.
Assist in building customer renewal quotes using OEM and distribution partner quotes, with guidance from team members.
Review install base reports and vendor quotes to identify and resolve discrepancies and support data accuracy.
Gather and organize renewal scope details, contract information, and expiration timelines to support on-time renewals.
Learn to use Trace3’s core systems and tools for the renewal process.
Gain exposure to OEM and distribution partner programs, service and support levels, and renewal offerings.
Observe and collaborate with Sales, Account Management, and Operations to understand cross-functional work and customer outcomes.
Complete a capstone project or final presentation summarizing learnings, contributions, and recommendations to LCM leadership.
Participate in professional development, mentoring, and networking opportunities through the Trace3xperience Program.