LIfe Cycle Consultant

ADP•New York, NY

About The Position

ADP is hiring a Life Cycle Consultant (LCC) in the New York City area, including the boroughs and Long Island. The LCC builds and strengthens client relationships through consultation and service from onboarding throughout the client lifecycle. The role works with client contacts, including Benefit Administrator Contacts (BACs), and Work Site Employees (WSEs), supporting onboarding and ongoing benefits education. The LCC assists Sales and Implementation teams during onboarding and supports HR Business Partners (HRBPs), Key Account Executives (KAEs), Client Relation Executives (CREs), and Benefit Service Specialists (BSSs) during Open Enrollment. The LCC provides benefits consultation, presents detailed plan information, and gives general HR information to client employees, helping make benefits understandable and supporting client satisfaction and retention. The role executes account strategies with partner teams and serves as a benefits subject matter expert. The LCC partners with HRBPs and clients to implement new or changing benefits strategies. They educate WSEs about benefits for new clients and explain changes to existing plans during Open Enrollment through onsite, virtual, and recorded meetings. The role requires clear written and verbal communication, the ability to work with varied internal and external clients and cultural backgrounds, high energy, cooperation, strong organization, creativity, and professionalism. A general understanding of HR practices and how benefits help attract and retain talent is expected. Travel within 200 miles or air travel throughout the Northeast is required 20% of the time and may reach 60–70% during peak seasons.

Requirements

Bachelor's degree, or equivalent education and experience, with a concentration in Human Resources, Business, or a related area.
1–3 years of experience.
Flexibility to work outside standard hours occasionally.
Excellent written and verbal communication skills, including the ability to communicate clearly and concisely.
Ability to interact with varied internal and external clients and people from a broad cultural spectrum.
Ability to work cooperatively, with strong organizational skills, energy, creativity, and a motivating approach.
Professional conduct and appearance.
General understanding of HR practices and how benefits contribute to attracting and retaining talent.

Nice To Haves

Spanish bilingual ability; it is not mandatory for the role.

Responsibilities

Consult with clients, Benefit Administrator Contacts, and Work Site Employees about benefit offerings during Open Enrollment.
Partner with HRBPs to conduct WSE benefits enrollment meetings, provide plan education, and make benefit recommendations based on employee demographics and industry and market trends.
Work with the Benefits Operations team to support a successful Open Enrollment experience.
Conduct client seminars and annual benefit enrollment meetings for Work Site Employees.
Work with the ADP TotalSource Benefits Department, consultants, and brokers to answer questions and resolve Open Enrollment issues.
Assist clients with benefit elections and provide enrollment assistance at client sites when required.
Provide benefits consultation and advice to Benefits Administrators, HRBPs, and WSEs to reinforce the TotalSource Value Proposition.
Partner with Sales and Implementation Consultants on onboarding solutions that address business objectives and benefits-related priorities.
Establish benefits plan education and delivery for clients during onboarding and Open Enrollment.
Collaborate with distributed service teams, including Payroll, 401(k), Benefits, and the HR Solutions Group, to support client onboarding and coordinate timely, effective benefits education.
Partner with HRBP, KAE, and CRE teams to increase adoption of ADP benefits products, including Medical, Dental, Vision, Spending, Disability, Life, Voluntary, and Health Advocacy offerings.
Support Sales teams in complex prospect meetings by presenting and demonstrating the Benefits Value Proposition.
Align cross-divisional ADP resources and product offerings to address client needs.
Assist with benefits-related change management by coordinating with the HRBP, CRE, and client to identify changes and affected groups and support effective implementation of the upcoming plan year.
Educate, guide, and coach clients in their roles as change sponsors for their benefit plans.
Interact with Sales, Implementation, KAE, HRBP, BAC, and WSE contacts in client meetings and calls to reinforce the TotalSource Benefits Value Proposition.
Educate clients about the PEO value and relationship and HR outsourcing.
Engage with Sales, Implementation, and HRBP/KAE teams on account due diligence and plan compliance.
Coordinate proactively with HRBP, KAE, and CRE partners to identify opportunities to increase the ADP Benefits Value Proposition.
Partner with HRBPs on benefits-related compliance situations and deliver compliance training to mitigate or reduce risk.
Coordinate client training with HRBPs and KAEs and involve the Learning Solutions Group when necessary.
Perform other duties as assigned.