Life Cycle Management - Senior Operations Consultant

Bank of America•Charlotte, NC

About The Position

The Senior Operations Consultant works within Bank of America’s Global AML Operations organization, in the Life Cycle Management Group and Enterprise Client Activity Monitoring team. The role is responsible for the end-to-end management of Enhanced Client Due Diligence (ECDD) activities and ongoing risk management of high-risk clients across the firm’s Lines of Business. It supports the identification, assessment, and mitigation of financial crime, regulatory, and reputational risks through client reviews, investigative research, and risk-based analysis. The position evaluates client risk profiles, identifies emerging risk indicators, conducts detailed investigations, and escalates material concerns to appropriate risk and business partners. It performs key control functions intended to identify potentially suspicious activity across the high-risk client portfolio and helps ensure compliance with AML, KYC, and other regulatory requirements. The role partners with Global Banking, Global Markets, Compliance, Financial Crimes, KYC Operations, Front Line Units, and Risk Management teams to review client activity, assess business feedback, resolve issues, and address identified risks through established governance and escalation processes.

Requirements

At least 3 years of relevant work experience within AML programs and/or risk management.
Strong analytical and investigative capabilities.
Knowledge of AML, KYC, Customer Due Diligence, and Enhanced Due Diligence requirements.
Ability to assess complex ownership structures and client risk factors.
Strong written communication and documentation skills.
Experience interpreting risk indicators and identifying emerging concerns.
Ability to make sound risk-based decisions and recommendations.
Strong attention to detail and organizational skills.
Ability to manage multiple responsibilities and deliver within defined timelines.

Nice To Haves

Experience in AML, Financial Crimes, Compliance, Risk Management, KYC/CDD, or related control functions.
Experience reviewing high-risk customer populations.
Familiarity with beneficial ownership analysis, negative news reviews, and ongoing monitoring programs.
Experience working with regulatory requirements and control frameworks.
Proficiency in case management, monitoring, and client-risk management systems.
Process improvement, Six Sigma, and/or data analysis experience.
Bachelor’s degree in a related field or equivalent experience.
ACAMS accreditation.

Responsibilities

Perform periodic reviews of high-risk client populations subject to compensatory control requirements.
Analyze client risk attributes, ownership structures, business activities, and risk classifications.
Review and validate information related to Dynamic Risk Ratings (DRR), Beneficial Ownership (BO), Politically Exposed Persons (PEP), Specially Designated Persons (SPF), Material Negative News (MNN), Enhanced Due Diligence (EDD) indicators, Client Activity Monitoring (CAM) results, and AML intelligence and watchlist information.
Conduct research using internal and external sources to identify changes in client risk profiles.
Document findings, conclusions, and recommendations in accordance with established procedures.
Escalate identified risks, ownership changes, unresolved monitoring concerns, and material discrepancies to management and appropriate stakeholders.
Maintain review artifacts, evidence repositories, and tracking systems.
Support management reporting, governance routines, and control effectiveness monitoring.
Partner with Compliance, Financial Crimes, KYC Operations, Front Line Units, and Risk Management teams to resolve identified issues.
Identify continuous improvements to process controls to improve end-to-end detection and efficiency.
Work with support partners to implement new controls when needed to align with evolving policy and standards.
Proactively identify and mitigate risk and act as an ambassador of the risk culture.