Licensing Worker/Case Manager

Mosaic • Tempe, AZ

16h • Hybrid

About The Position

Mosaic is hiring a Mosaic at Home Coordinator/Licensing Worker/Case Manager to support people with intellectual and developmental disabilities in living meaningful lives in caring communities. The role builds relationships with individuals, families, and host home providers, supports individuals in expressing their goals and needs, and helps ensure they receive personalized support and have a respected voice. The Coordinator monitors individual-provider relationships, collaborates with the service planning team to create Individual Support Plans, and ensures plans align with applicable policies and regulations. The position also oversees service delivery and contract compliance through regular home and service-environment visits and provides on-call assistance to providers. The role is based in Phoenix, Arizona, with a hybrid work arrangement. It is salaried, day-based, includes on-call support that may occur outside business hours, and requires travel for home visits up to two hours, with mileage reimbursement.

Requirements

• At least two years of related work experience; experience may substitute for education, in which case at least five years of experience in developmental disabilities, family home licensing, or child welfare is required.
• A valid driver's license in good standing.
• Strong communication and relationship-building skills.
• Excellent problem-solving abilities.
• Computer proficiency.
• Experience with licensing worker regulations and state requirements for host homes.

Nice To Haves

• A bachelor's degree in human services or a related field is preferred.
• Previous experience working with people with intellectual disabilities is a plus.

Responsibilities

• Develop relationships with individuals served, their families, and host home providers, providing exceptional customer service.
• Help individuals express their goals, dreams, and needs, and ensure their voices are heard and respected.
• Monitor relationships between individuals and home providers to support positive and appropriate matches.
• Collaborate with the service planning team to create Individual Support Plans that reflect each person's wishes and applicable policy and regulatory requirements.
• Oversee service delivery and contract compliance through regular home and service-environment visits.
• Provide on-call support to providers when assistance or problem-solving is needed.

Benefits

• Comprehensive benefits package after 60 days, including a CHOICE Arrangement (Custom Health Option and Individual Care Expense Arrangement) with a tax-free allowance program to select a medical plan.
• Life insurance.
• Dental insurance.
• Vision insurance.
• Tax-free tuition assistance.
• 403(b) retirement plan.
• Paid time off accruing from Day 1 and available for immediate use.
• Daily pay option or traditional bi-weekly pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed