Licensing Worker/Case Manager

Mosaic • Mesa, AZ

14h • Hybrid

About The Position

Mosaic is seeking a Mosaic at Home Coordinator/Licensing Worker/Case Manager to empower people with intellectual and developmental disabilities to live meaningful lives in caring communities. The role builds relationships with individuals served, their families, and host home providers; supports individuals in expressing their goals and needs; monitors individual-provider relationships; collaborates with service planning teams on Individual Support Plans; oversees service delivery and contract compliance through regular home and service-environment visits; and provides on-call support to providers. The position is based in Phoenix, Arizona, with a hybrid work arrangement. It is salaried, works days, includes on-call support that may occur outside business hours, and requires travel for home visits up to two hours, with mileage reimbursement.

Requirements

• A minimum of two years of related work experience; experience may substitute for education, with at least five years in developmental disabilities, family home licensing, or child welfare required when using that substitution.
• A valid driver's license in good standing.
• Strong communication and relationship-building skills.
• Excellent problem-solving abilities.
• Computer proficiency.
• Experience with licensing-worker regulations and state requirements for host homes.

Nice To Haves

• A bachelor's degree in human services or a related field is preferred.
• Previous experience working with people with intellectual disabilities.

Responsibilities

• Build relationships with individuals served, their families, and host home providers, and provide exceptional customer service.
• Help individuals express their goals, dreams, and needs, and ensure their voices are heard and respected.
• Monitor relationships between individuals and home providers to support positive and appropriate matches.
• Collaborate with the service planning team to create Individual Support Plans that reflect individuals' wishes and meet policy and regulatory requirements.
• Oversee service delivery and contract compliance through regular home and service-environment visits.
• Provide on-call support to providers, including assistance with problems as needed.

Benefits

• Comprehensive benefits package available after 60 days, including a CHOICE Arrangement (Custom Health Option and Individual Care Expense Arrangement) and a tax-free allowance program to select a medical plan.
• Life insurance.
• Dental insurance.
• Vision insurance.
• Tax-free tuition assistance.
• 403(b) retirement plan.
• Paid time off accrues starting on Day 1 and may be used immediately.
• Daily pay option or traditional biweekly pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed