Licensing Supervisor

State of Iowa•Des Moines - 50321 - Polk County, IA

12d•Hybrid

About The Position

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Licensing Supervisor (Public Service Manager 1) within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa. DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration. The Licensing Supervisor position reports to the Bureau Chief for the Application and Renewal Bureau, and will supervise one of two teams of licensing specialists. The Application and Renewal Bureau serves as the centralized administrative hub for managing the licensing lifecycle of thousands of professionals and businesses across the state. This position will be located at 6200 Park Ave, Des Moines, IA.

Requirements

Expert ability to analyze and apply state statutes (Iowa Code) and administrative rules to ensure consistent, legally defensible licensing decisions.
Proven skill in overseeing complex workflows, resource allocation, and utilizing licensing databases to maintain organizational efficiency.
Capacity to explain complex requirements clearly and provide empathetic guidance to applicants navigating stressful or sensitive situations.
Experience in mentoring staff, auditing performance for accuracy, and fostering a culture of accountability in a fast-paced environment.
Identify and mitigate workflow inefficiencies to enhance services delivery.
Unwavering commitment to data privacy and the agility to lead a team through legislative changes or departmental restructuring.
Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.
Eight years of full-time work experience in program administration, development, management, or operations.
Four years of full-time work experience in program administration, development, management, or operations; and a combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
Two years of full-time work experience in program administration, development, management, or operations; and a combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and a combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

Nice To Haves

Motivated, organized, and detail-focused individual.
Proven track record of completing tasks on a strict deadline.
Experience working with diverse populations.
Work well in a team environment.
Desire to learn rules for various professions.

Responsibilities

Lead the end-to-end licensing lifecycle for multiple professional groups, ensuring all applicants meet statutory requirements for entry into their respective fields.
Spearhead quality improvement initiatives and "Lean" strategies to streamline application workflows and modernize service delivery.
Manage high-level database administration and monitor bureau expenditures to ensure cost-effective operations and accurate record-keeping.
Direct the daily operations of the licensing team, with a focus on motivating staff, hiring, and fostering professional growth through clear performance plans and regular evaluations.
Serve as a subject matter expert on licensing statutes and administrative rules, providing ongoing staff training to ensure consistent and accurate application of the law.
Oversee all aspects of interstate licensure compacts, including active participation in national committees and commissions to facilitate professional mobility.
Represent the bureau by presenting data and policy updates to Professional Boards, stakeholder groups, and internal leadership teams.
Author and maintain bureau level documents, including official policies, standard operating procedures, and specialized correspondence.

Benefits

Excellent health, dental, life and vision insurance.
Teleworking options after the first six months.
Generous paid time off, including vacation, paid holidays, and sick leave accrual.
Opportunities for professional development.
Flexible Spending Accounts for medical and dependent care.
Iowa Public Employee Retirement System (IPERS) Retirement Package.
Optional 401A plan with employer contribution.
Retirement Investors Club (Employer Sponsored Retirement Plan).
Employee Assistance Program for support when you need it most.
Access to an on-site employee fitness center
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)