Licensing & Contracting Supervisor

PHP Agency Inc • Dallas, TX

20h • Onsite

About The Position

PHP Agency is seeking a Licensing & Contracting Supervisor to lead day-to-day licensing and carrier contracting operations in its Downtown Dallas office. The supervisor oversees Team Leads and Licensing Coordinators who verify licenses and manage carrier contracting, ensuring agents are ready to conduct business through accurate, timely, compliant service.

This visible people-leadership role balances service, speed, accuracy, compliance, and team development. The supervisor sets standards, develops talent, resolves complex issues, monitors operational performance, and improves systems and workflows. The role also connects agents, carrier partners, vendors, leadership, and cross-functional teams, while communicating operational trends and recommending improvements.

Requirements

• 3–5 years of experience in insurance licensing, contracting, compliance, or operations.
• Proven leadership experience in a fast-paced, regulated environment.
• Ability to coach teams, establish accountability, and align execution with a field-driven culture.
• Strong systems thinking, analytical judgment, reporting, and process-development skills.
• Experience with CRM, workflow, ticketing, or comparable operational systems.
• Proficiency in Word, Excel, PowerPoint, and business intelligence or reporting tools.

Nice To Haves

• Experience with NIPR, carrier portals, and insurance licensing compliance standards.
• Experience leading Team Leads and Licensing Coordinators.
• Experience supporting system enhancements, workflow redesign, or operational transformation.
• Knowledge of life insurance carrier contracting and agent onboarding processes.

Responsibilities

• Lead, coach, and develop Team Leads and Licensing Coordinators, building team capability and future leaders.
• Set and reinforce expectations for productivity, quality, service levels, collaboration, and accountability.
• Conduct one-on-ones, team huddles, performance coaching, development conversations, and appropriate performance interventions.
• Oversee onboarding and ongoing training in processes, systems, service communication, and compliance requirements.
• Identify skill gaps and implement development plans, cross-training, and practical learning opportunities.
• Conduct quality reviews of work and calls to reinforce accuracy, consistency, and company standards.
• Identify inefficiencies, recurring errors, and service barriers, and implement workflow and business-outcome improvements.
• Monitor work queues, turnaround times, workloads, service levels, and daily performance; adjust priorities and resources as needed.
• Delegate work and ensure commitments are completed accurately and within established service expectations.
• Troubleshoot complex licensing, contracting, system, or workflow issues and manage high-impact escalations when needed.
• Lead or participate in special projects, system enhancements, and department-wide improvement initiatives.
• Partner with peer leaders and internal teams to provide seamless support to PHP agents.
• Serve as an escalation partner for Team Leads, field agents, carrier partners, vendors, and internal stakeholders.
• Coordinate cross-department issue resolution while maintaining transparency, urgency, and fairness.
• Build productive relationships with carrier partners and vendors to strengthen service and operational outcomes.
• Track and communicate productivity, quality, service, workload, and operational trends through actionable reporting.
• Keep leadership informed of personnel matters, operational challenges, risks, corrective actions, and performance progress.
• Use data and business insights to recommend process adjustments, resource priorities, and performance improvements.

Benefits

• Paid onsite garage parking or fully covered DART access.
• Employee ownership eligibility.
• Comprehensive benefits.
• 401(k).
• Paid time off and holidays.
• Paid community service time.
• Career growth opportunities within PHP Agency and the Integrity Family of Companies.
• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed