Licensing & Contracting Manager

HUB International•Providence, RI

3d•$65,000 - $75,000•Hybrid

About The Position

The Licensing & Contracting (L&C) Manager leads the licensing and contracting function, overseeing a team of L&C professionals and driving operational excellence across the full contracting and licensing lifecycle. The role includes direct people leadership, resolution of escalated issues, performance reporting, and identifying process improvements that enhance the producer experience and organizational efficiency. The position is suited to an experienced insurance operations professional who thrives in a leadership role and is passionate about building high-performing teams and scalable processes. The manager supervises, coaches, and develops L&C Associates; establishes performance and service standards; manages workload distribution; and partners with HR and leadership on hiring, onboarding, and performance management. The manager is the primary escalation point for complex or time-critical issues, maintains relationships with carrier and state department contacts, and documents escalations to identify recurring problems. The role develops and presents operational reporting, monitors performance and resourcing needs, and continually evaluates workflows for efficiency, automation, consistency, and improved producer experience. It also oversees state licensing activity and end-to-end carrier contracting, including controls to verify appointments before business is submitted. The manager supports team accuracy on carrier requirements and licensing processes, and ensures producers receive and document required carrier product training, AML, and CE information before sale. Work location is flexible. Candidates near the Providence, Rhode Island offices are expected to work on-site in a hybrid arrangement three days per week. Candidates outside those areas may work fully remote.

Requirements

At least 5 years of experience in insurance licensing, contracting, or a related operations role.
At least 1–2 years in a supervisory or team lead capacity.
Life and/or health insurance industry experience.
Demonstrated experience with state licensing processes, carrier contracting, and agency or brokerage operations.
Proven people leadership skills, including the ability to motivate, develop, and hold a team accountable to high-performance standards.
Strong analytical and reporting capabilities, including translating operational data into clear, actionable insights.
Solutions-oriented problem-solving skills and sound judgment in evaluating escalated issues.
Exceptional organizational skills and ability to manage competing priorities.
Excellent written and verbal communication skills across producers, carriers, and senior leadership.
Proficiency in Microsoft Office and comfort using carrier portals, licensing platforms, agency management systems, and reporting tools.
Adaptability and initiative in response to changing business needs, carrier requirements, or regulatory changes.

Nice To Haves

Associate or bachelor's degree.
Familiarity with SureLC and agency management systems.
Experience developing or improving operational workflows.

Responsibilities

Directly supervise, coach, and develop L&C Associates through regular feedback, performance evaluations, and professional development.
Set performance expectations and service delivery standards, and distribute workload to maintain team capacity and quality.
Partner with HR and leadership on hiring, onboarding, and performance management.
Act as the primary escalation point for complex or time-critical licensing and contracting issues and ensure timely resolution.
Maintain relationships with carrier contacts and state department representatives to resolve elevated matters.
Document escalated cases and identify recurring patterns to address systemic issues.
Develop and maintain reporting on team activity, workload volume, cycle times, appointment status, and key performance indicators.
Present recurring performance summaries to leadership, translating operational data into actionable insights and recommendations.
Monitor individual and team metrics to identify trends, coaching opportunities, and resourcing needs.
Evaluate licensing and contracting workflows for inefficiencies and opportunities for streamlining or automation.
Gather producer and internal stakeholder feedback to improve the customer-facing experience.
Develop and maintain standardized procedures and process guides for consistency, quality, and effective onboarding.
Oversee state licensing activity, including applications, renewals, and status monitoring, to ensure producers are properly licensed before conducting business.
Direct end-to-end carrier contracting, from application preparation through confirmed appointment, and maintain controls to verify appointments before business is submitted.
Maintain working knowledge of carrier requirements, licensing platforms, and submission processes to support accuracy and advise on complex cases.
Ensure the team communicates carrier product training, AML, and CE requirements to producers before sale and documents compliance.
Serve as an escalation resource for questions about training timelines, requirements, or compliance platforms.

Benefits

Health, dental, vision, life, and disability insurance.
Flexible spending account (FSA).
401(k) accounts and retirement savings matching.
Paid time off, including vacation, sick, personal, floating holidays, and company holidays.
Paid parental leave.
Wellbeing program.
Structured training, licensing support, and ongoing development opportunities.
Company-paid life and disability plans.
Eligible annual bonuses, equity, and commissions may be available for some positions.
Community impact opportunities through HUB Gives.