Licensing & Contracting Manager

Hub International Insurance•Providence, RI

About The Position

The Licensing & Contracting Manager leads HUB International’s licensing and contracting function, overseeing a team of L&C professionals and driving operational excellence throughout the contracting and licensing lifecycle. The role includes direct people leadership, resolution of escalated issues, performance reporting, and process improvement to enhance producer experience and organizational efficiency. The manager supervises, coaches, and develops L&C Associates; sets service and performance standards; and partners with HR and leadership on hiring, onboarding, and performance management. They serve as the primary escalation point for complex licensing and contracting matters, maintain relationships with carrier and state department contacts, document escalations, and identify recurring issues. The role oversees state licensing activity and end-to-end carrier contracting, monitors team performance, reports operational insights to leadership, and improves workflows and standardized procedures. It also ensures the team communicates carrier product training, AML, and continuing education requirements to producers and documents compliance. Work location is flexible. Candidates near the Providence, Rhode Island offices are expected to work hybrid onsite three days per week; candidates outside those areas may work fully remotely. The expected salary range is $65,000–$75,000, subject to factors including skills, experience, work location, business line, scope, and level.

Requirements

At least 5 years of experience in insurance licensing, contracting, or a related operations role.
At least 1–2 years in a supervisory or team lead capacity.
Life and/or health insurance industry experience.
Demonstrated experience with state licensing processes, carrier contracting, and agency or brokerage operations.
Proven people leadership skills, including the ability to motivate, develop, and hold a team accountable to high-performance standards.
Strong analytical and reporting capabilities, including translating operational data into clear, actionable insights.
Solutions-oriented problem-solving skills and sound judgment in evaluating escalated issues.
Strong organizational skills and ability to manage competing priorities across team operations and individual responsibilities.
Excellent written and verbal communication skills with producers, carriers, and senior leadership.
Proficiency in Microsoft Office and comfort with carrier portals, licensing platforms, agency management systems, and reporting tools.
Adaptability and a proactive approach to evolving business needs, carrier requirements, and regulatory changes.

Nice To Haves

Associate or bachelor’s degree preferred.
Familiarity with SureLC and agency management systems.
Experience developing or improving operational workflows.

Responsibilities

Directly supervise, coach, and develop a team of L&C Associates through regular feedback, performance evaluations, and professional development.
Set performance expectations and service delivery standards, and manage workload distribution to maintain capacity and quality.
Partner with HR and leadership on hiring, onboarding, and performance management.
Serve as the primary escalation point for complex or time-critical licensing and contracting issues and ensure timely resolution.
Maintain relationships with key carrier contacts and state department representatives to resolve elevated matters.
Document escalated cases and identify recurring patterns to address systemic issues.
Develop and maintain regular reporting on team activity, workload, cycle times, appointment status, and key performance indicators.
Present performance summaries to leadership, translating operational data into insights and recommendations.
Monitor individual and team metrics to identify trends, coaching opportunities, and resourcing needs.
Evaluate licensing and contracting workflows and identify opportunities for streamlining or automation.
Gather producer and stakeholder feedback to improve the customer-facing experience.
Develop and maintain standardized procedures and process guides for consistency, quality, and onboarding.
Oversee the team’s state licensing activity, including new applications, renewals, and status monitoring, to ensure producers are properly licensed before conducting business.
Direct end-to-end carrier contracting, from application preparation through confirmed appointment, and ensure appointments are verified before business is submitted.
Maintain working knowledge of carrier requirements, licensing platforms, and submission processes to support team accuracy and advise on complex cases.
Ensure the team communicates carrier product training, AML, and continuing education requirements to producers before sale and documents compliance.
Serve as an escalation resource for questions about training timelines, requirements, or compliance platforms.

Benefits

Health, dental, vision, life, and disability insurance.
Flexible spending accounts (FSA); the posting also mentions “HAS” accounts.
401(k) accounts and retirement savings matching.
Paid time off, including vacation, sick, personal, floating holidays, and company holidays.
Paid parental leave.
Wellbeing program.
Structured training, licensing support, and ongoing development opportunities.
Eligible annual bonuses, equity, and commissions may be available for some positions.
Company-paid life and disability plans.
Community impact opportunities through HUB Gives.