Licensing & Contracting Associate

Hub International Insurance•Akron, OH

2d•Hybrid

About The Position

The Licensing & Contracting Associate serves as a primary point of contact for agents and producers navigating state licensing and carrier contracting. The role manages the full contracting lifecycle—from initial application and training compliance through confirmed carrier appointment—and supports state licensing activity, including new applications and renewals. The Associate works with carriers, producers, and internal leadership to ensure processes are efficient, compliant, and accurate. The position is suited to a detail-oriented professional with insurance industry experience; scope and responsibilities may be adjusted for candidates with more senior backgrounds. The role supports producers through licensing applications, renewals, and status monitoring; manages carrier contracts and appointments; tracks carrier-specific training and compliance requirements; responds to producer questions; and maintains accurate records in agency management and document imaging systems. Work location is flexible. Candidates near the Providence, Rhode Island offices are expected to work hybrid onsite three days per week. Candidates outside those areas may work fully remotely. The expected pay range is $24–$26 per hour, with compensation affected by skills, experience, work location, business line, scope, and level.

Requirements

High school diploma required.
1–5+ years of experience in an office environment required.
Strong attention to detail and understanding of its impact on compliance and customer outcomes.
Exceptional organizational skills and ability to manage and prioritize multiple workflows.
Comfort with technology and ability to navigate carrier websites, licensing portals, and internal systems accurately and efficiently.
Strong problem-solving skills and a proactive, solutions-oriented mindset.
Adaptability and openness to changing processes and requirements.
Proficiency in Microsoft Word and Excel and comfort working with data and numbers.
Excellent written and verbal communication skills, including professional phone and email etiquette.
Ability to work independently as a self-starter and contribute effectively within a collaborative team.
Ability to meet deadlines in a fast-paced, compliance-sensitive environment.
Ability to interact professionally and credibly with agents, carriers, and internal leadership.

Nice To Haves

Associate's or bachelor's degree.
Life and/or health insurance industry experience.
Prior experience with state licensing processes, carrier contracting, or an insurance agency or brokerage.
Familiarity with licensing platforms.
More senior candidates with deeper experience are encouraged to apply.

Responsibilities

Support producers through state licensing, including new applications, renewals, and license status monitoring.
Verify agents hold active, appropriate licenses in required states before contracting or conducting business.
Track license expiration dates and communicate renewal deadlines proactively to agents and leadership.
Work with state departments of insurance and licensing platforms such as Sircon and NIPR to resolve application issues and status inquiries.
Manage the end-to-end carrier contracting process, from application preparation through confirmed appointment.
Maintain knowledge of carrier forms, documentation standards, and submission processes within online contracting systems.
Review, process, and distribute completed carrier contracts through appropriate internal channels.
Follow up weekly on pending carrier appointments by phone, email, and carrier portals.
Confirm agents are appointed with each insurance company before they conduct business.
Communicate carrier-specific product training, anti-money laundering, and continuing education requirements to producers before sale.
Track and document agent training completion to ensure compliance before business is submitted.
Answer agent questions about training timelines, requirements, and platforms.
Serve as a responsive point of contact for producers regarding contracting status, outstanding items, and next steps.
Follow up with agents and carriers to resolve open items and prevent contracting delays.
Maintain accurate, current records in the agency management system, including received requirements and outstanding items.
Update the Paperclip document imaging system with current contracts, correspondence, and supporting documentation.
Manage assigned tasks and follow-ups according to due dates and ensure accountability.

Benefits

Comprehensive health, dental, vision, life, and disability insurance may be included in benefit packages.
Flexible spending account (FSA).
Health savings account (HSA).
401(k) accounts.
Paid time off, including vacation, sick, personal, floating holidays, and company holidays.
Eligible annual bonuses, equity, and commissions may be available for some positions.
Structured training, licensing support, and ongoing development opportunities.
Retirement savings matching.
Company-paid life and disability plans.
Paid parental leave.
Wellbeing program.
Community impact opportunities through HUB Gives.