Licensing Care Associate

Raymond James•Troy, MI

3d•Hybrid

About The Position

Under limited supervision, the Licensing Care Associate supports the Licensing Department in processing insurance company contracting and appointment requests, as well as product and state training for financial advisors and agents. The associate coordinates the gathering of requirements for insurance companies and communicates with carriers and financial advisors or agents throughout the licensing process. The role involves identifying and resolving issues and working closely with the Licensing Specialist and other team members to support client satisfaction. Assigned responsibilities and projects must follow department policies, guidelines, and procedures. The position requires knowledge of general office practices, insurance operations policies, and the processes and regulations for the assigned functional area. The associate communicates detailed insurance company information and status updates, identifies potential licensing issues, and uses standard office equipment and software to prepare correspondence, reports, electronic communications, spreadsheets, and databases. The role requires organizing multiple detailed tasks amid changing priorities and deadlines, communicating effectively with internal and external contacts, gathering and analyzing information, researching and resolving business issues, identifying data discrepancies, and problem-solving. The stated workstyle is hybrid, with travel of less than 25%.

Requirements

High school diploma or equivalent and a minimum of four years of experience in annuities, life insurance, long-term care, disability income products, the financial services industry, or a customer service-related field; this experience is listed as preferred.
Alternatively, an associate degree in Finance or a Business-related field and two years of experience in the listed insurance, financial services, or customer service areas; this experience is listed as preferred.
Alternatively, an equivalent combination of experience, education, and training approved by Human Resources.
Knowledge of general office concepts, practices, and procedures.
Knowledge of policies governing insurance operations and the process flows and regulations for the assigned functional area.
Ability to communicate detailed insurance company information clearly to financial advisors and agents, including status and required actions.
Ability to communicate with insurance carriers to support best practices.
Ability to identify potential licensing issues.
Ability to operate standard office equipment and use required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced environment.
Effective oral and written communication and interpersonal skills with internal associates and external contacts at all levels.
Ability to gather relevant information, analyze and research issues, and make decisions to resolve business problems.
Ability to analyze data and identify discrepancies.
Problem-solving ability.

Nice To Haves

Bachelor’s degree preferred.
Experience in annuities, life insurance, long-term care, disability income products, financial services, or a customer service-related field is preferred as specified for the high-school and associate-degree pathways.

Responsibilities

Review contracting applications, appointment requests, product training, and requirements.
Submit license and appointment requests in a timely manner.
Enter requirements into the database and review them for accuracy.
Respond to inquiries about agent licenses and appointments.
Send follow-up notices to financial advisors and agents until licensing requirements are complete.
Respond to escalated issues and requests from financial advisors.
Work with the new business team on issues related to submitted business.
Communicate with insurance companies regarding submitted business or issues.
Work with financial advisors and insurance companies on escalated cases.
Monitor and work the licensing mailbox to resolve matters promptly.
Communicate escalated problems to management as needed.
Complete special projects related to insurance licensing initiatives.
Perform other assigned duties and responsibilities.