Licensing Care Associate

Raymond James•Troy, MI

1d•Hybrid

About The Position

Under limited supervision, the Licensing Care Associate supports the Licensing Department in processing insurance company contracting and appointment requests and coordinating product and state training for financial advisors and agents. The associate gathers requirements on behalf of insurance companies, communicates with carriers and advisors or agents throughout the licensing process, identifies issues, and works to resolve them. The role works closely with Licensing Specialists and other team members to support client satisfaction. Assigned responsibilities and projects must follow department policies, guidelines, and procedures. The position also supports Insurance Licensing initiatives and performs other duties as assigned. The role is hybrid, with travel of less than 25%.

Requirements

High school diploma or equivalent and a minimum of four years of experience in annuities, life insurance, long-term care, disability income products, financial services, or a customer-service-related field; alternatively, an associate degree in Finance or a Business-related field and two years of relevant experience; equivalent combinations of experience, education, and training may be considered with Human Resources approval.
Knowledge of general office concepts, practices, and procedures.
Knowledge of policies governing insurance operations, process flows, and regulations in the assigned functional area.
Ability to communicate detailed insurance-company information clearly to financial advisors and agents, including status and next steps.
Ability to relay information to insurance carriers to support best practices.
Ability to identify potential licensing issues.
Ability to operate standard office equipment and use software applications to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced environment.
Effective oral and written communication and interpersonal skills with internal associates and external contacts at all levels.
Ability to gather relevant information, analyze and research issues, and make decisions to resolve business issues.
Ability to analyze data and identify discrepancies.
Problem-solving ability.
Travel of less than 25%.

Nice To Haves

Bachelor’s degree preferred.
Experience in annuities, life insurance, long-term care, disability income products, financial services, or a customer-service-related field is preferred.

Responsibilities

Review contracting applications, appointment requests, product training, and requirements.
Submit license and appointment requests in a timely manner.
Enter requirements into the database and review entries for accuracy.
Respond to inquiries about agent licenses and appointments.
Send follow-up notices to financial advisors and agents until licensing requirements are complete.
Respond to escalated issues and requests from financial advisors.
Work with the new business team on issues related to submitted business.
Communicate with insurance companies about submitted business or related issues.
Work with financial advisors and insurance companies on escalated cases.
Monitor and work the licensing mailbox to ensure timely resolution.
Communicate escalated problems to management as needed.
Participate in special projects related to Insurance Licensing initiatives.
Perform other duties and responsibilities as assigned.