Licensing Supervisor #W0022

Virginia Information Technologies Agency • New Kent, VA

3d

About The Position

The Virginia Racing Commission is seeking a part-time Licensing Supervisor to support its licensing division. The position is the working supervisor and primary operational coordinator for the Commission’s wage licensing staff during live race meets, renewal cycles, licensing events, and other assigned periods.

Reporting to the Director of Licensing, the supervisor translates the Director’s priorities into daily assignments, maintains schedules and coverage, trains and coaches staff, reviews work quality, and resolves routine operational issues. The role also performs hands-on licensing, permitting, customer service, payment-processing, and records duties while keeping the Director informed about workload, staffing, and compliance concerns. During the Director’s absence, the supervisor coordinates assigned activities within expressly delegated authority.

This is an hourly/wage position limited to an average of no more than 29 hours per week and 1,500 hours per year from May 1 through April 30. It is not eligible for the Commonwealth of Virginia benefits package. Work hours may fluctuate with race-meet schedules and operational needs; some weekend and extended-hour work may be required during live race meets and peak licensing periods. Occasional overnight travel may be required. A background check will be conducted before hire.

Requirements

• Demonstrated experience supervising or leading staff, including assigning work, coordinating schedules, providing instructions or coaching, and reviewing work quality.
• Experience performing administrative, licensing, regulatory, compliance, customer service, payment-processing, records-management, or related operational functions.
• Strong attention to detail and ability to review documents for accuracy, track deadlines, maintain accurate records, and resolve routine operational or customer-service issues.
• Proficiency with Microsoft Office applications and databases, spreadsheets, or electronic tracking systems.
• Strong written and verbal communication skills and ability to communicate professionally with regulated entities, applicants, vendors, licensees, employees, or members of the public.
• Ability to interpret and apply policies, procedures, and regulations consistently while exercising sound judgment, discretion, and professionalism.
• Ability to manage multiple priorities and adapt to changing workloads.

Nice To Haves

• Experience in a government agency, licensing program, regulatory body, racetrack, or wagering facility.
• Experience supervising wage, seasonal, or temporary staff and monitoring schedules, attendance, time records, and staffing coverage.
• Experience developing procedures, checklists, training materials, workflow trackers, or quality-control processes.
• Experience applying regulatory requirements, reviewing confidential records, receiving payments, or supporting reconciliation and reporting.
• Experience in public administration, business administration, regulatory administration, accounting, information technology, or a related field.

Responsibilities

• Coordinate daily operations for wage licensing staff during live race meets, renewal cycles, licensing events, and other assigned periods.
• Translate the Director of Licensing’s priorities into daily staff assignments.
• Maintain staff schedules and coverage.
• Train and coach staff and review the quality of their work.
• Resolve routine operational issues.
• Perform licensing, permitting, customer service, payment-processing, and records duties.
• Keep the Director of Licensing informed about workload, staffing, and compliance concerns.
• Coordinate assigned activities during the Director of Licensing’s absence within delegated authority.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed