Licensing Specialist

State of Iowa • Des Moines - 50313 - Polk County, IA

2d • Onsite

About The Position

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking temporary Licensing Specialists for its Professional Licensing Division, located at the central office at 6200 Park Avenue in Des Moines, Iowa. This is a non-merit position exempt from the Iowa Department of Administrative Services - Human Resources Enterprise screening and referral requirements. The role is part of the Application and Renewal Bureau and supports licensing operations across multiple boards as needed.

The successful candidate will be motivated, organized, detail-oriented, and able to work in a fast-paced environment while providing excellent customer service and maintaining accuracy and professionalism. The role involves communicating with applicants, reviewing applications, maintaining electronic records, processing fees, issuing licenses and certificates, handling confidential documents, and responding to inquiries about licensing requirements and related topics.

Requirements

• Meet at least one of the following minimum qualification requirements: two years of full-time work experience in general office, clerical, data entry/processing, or related work; a total of two years of education and/or such full-time experience, with 30 semester hours of accredited college or university coursework in any field equaling one year of full-time experience; or current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or 18 months of full-time work as an Administrative Support Assistant 1.
• Ability to meet strict deadlines and manage multiple priorities.
• Strong organizational skills and exceptional attention to detail.
• Excellent written, verbal, and electronic communication skills.
• Ability to work effectively in a team environment and with diverse populations.
• Commitment to high-quality customer service and ethical conduct.
• Experience with data processing, including inputting and retrieving information in automated information systems or similar databases.
• Ability to learn quickly, work independently, and navigate licensure requirements and administrative rules.
• Comfort responding to a high volume of inquiries while prioritizing clerical work.
• Flexibility to support multiple licensing boards as needed.

Responsibilities

• Communicate with applicants by phone, email, and written correspondence to provide guidance on licensure requirements.
• Review licensure applications for completeness, accuracy, and compliance with administrative rules.
• Enter and maintain records in electronic licensing systems and databases.
• Process licensure fees, issue licenses and certificates, and handle confidential documentation.
• Advise applicants on procedures, identify errors or missing information, and draft correspondence as needed.
• Respond to a high volume of inquiries from individuals, schools, and businesses regarding licensure, relocation, or continuing education requirements.
• Assist with license verification, public records requests, and board meetings when requested.
• Collaborate with team members and other staff to support smooth licensing operations.
• Perform other duties as assigned.

What This Job Offers

• Education Level: No Education Listed