Licensing & Contracting Supervisor

Integrity Marketing Group • Dallas, TX

12d • Onsite

About The Position

PHP Agency is seeking a people-focused operations leader to oversee Licensing & Contracting operations in its Downtown Dallas office. The supervisor leads Team Leads and Licensing Coordinators responsible for license verification and carrier contracting, setting standards and developing talent while ensuring a responsive, high-quality experience for agents and carrier partners. The role balances service, speed, accuracy, compliance, and team development, and connects agents, carriers, vendors, leadership, and cross-functional teams.

The supervisor oversees daily operations, including training, quality reviews, work queues, service levels, escalations, reporting, and process improvement. They develop team capability and accountability, resolve complex issues, coordinate cross-departmental work, and use operational data to recommend improvements. The position is onsite at Fountain Place in Downtown Dallas, Texas. Paid onsite garage parking or fully covered DART access is offered.

Requirements

• 3–5 years of experience in insurance licensing, contracting, compliance, or operations.
• Proven leadership experience in a fast-paced, regulated environment.
• Ability to coach teams, establish accountability, and align execution with a field-driven culture.
• Strong systems thinking, analytical judgment, reporting, and process-development skills.
• Experience with CRM, workflow, ticketing, or comparable operational systems.
• Proficiency in Word, Excel, PowerPoint, and business intelligence or reporting tools.

Nice To Haves

• Experience with NIPR, carrier portals, and insurance licensing compliance standards.
• Experience leading Team Leads and Licensing Coordinators.
• Experience supporting system enhancements, workflow redesign, or operational transformation.
• Knowledge of life insurance carrier contracting and agent onboarding processes.

Responsibilities

• Lead, coach, and develop Team Leads and Licensing Coordinators, building capability and a pipeline of future leaders.
• Set expectations for productivity, quality, service levels, collaboration, and accountability.
• Conduct one-on-one meetings, team huddles, performance coaching, and development conversations; provide feedback, mentoring, recognition, and performance intervention as appropriate.
• Oversee onboarding and ongoing training in processes, systems, service communication, and compliance requirements.
• Identify skill gaps and implement development plans, cross-training, and practical learning opportunities.
• Conduct quality reviews of work and calls to reinforce accuracy, consistency, and company standards.
• Identify inefficiencies, recurring errors, and service barriers, and implement workflow and operational improvements.
• Monitor work queues, turnaround times, workloads, service levels, and daily team performance; adjust priorities and resources as needed.
• Delegate work and ensure commitments are completed accurately within established service expectations.
• Troubleshoot complex licensing, contracting, system, and workflow issues, and manage high-impact escalations when needed.
• Lead or participate in special projects, system enhancements, and department-wide improvement initiatives.
• Partner with peer leaders and internal teams to provide support to PHP agents.
• Serve as an escalation partner for Team Leads, field agents, carrier partners, vendors, and internal stakeholders.
• Coordinate cross-departmental issue resolution while maintaining transparency, urgency, and fairness.
• Build productive relationships with carrier partners and vendors to strengthen service and operational outcomes.
• Track and communicate productivity, quality, service, workload, and operational trends through actionable reporting.
• Keep leadership informed about personnel matters, operational challenges, risks, corrective actions, and performance progress.
• Use data and business insights to recommend process adjustments, resource priorities, and performance improvements.

Benefits

• Paid onsite garage parking or fully covered DART access.
• Employee ownership eligibility.
• Comprehensive benefits.
• 401(k).
• Paid time off.
• Paid holidays.
• Paid community service time.
• Career growth opportunities within PHP Agency and the Integrity Family of Companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed