Licensing Specialist

QBE Insurance Group • Madison, WI

1d • $30 - $45 • Hybrid

About The Position

The purpose of this role is to manage the efficient processing of licensing and appointments for agents, agencies, and adjusters, ensuring compliance with regulations. This role involves overseeing the end-to-end coordination, monitoring progress, and providing training and mentorship to teammates. Additionally, the role includes auditing and addressing compliance issues to maintain regulatory standards.

Requirements

• Tertiary Degree or equivalent combination of education and work experience.

Nice To Haves

• Experience in insurance licensing, appointments, compliance, or a related regulatory/operational function
• Knowledge of agent and agency licensing requirements
• Experience supporting appointment processing and related compliance activities
• Experience working in a complex organization with multiple stakeholders, systems, and service expectations
• Experience with audit, quality review, process improvement, or operational controls
• Experience coordinating or overseeing work performed by shared services or offshore teams
• Insurance agency, carrier, MGA, brokerage, or regulatory operations experience is helpful

Responsibilities

• Serve as a liaison between licensing and business partners to coordinate appointment initiatives for distribution partners.
• Manage end-to-end licensing and appointment activities for agents and agencies with a strong focus on accuracy, timeliness, and compliance.
• Review background investigations for disqualifying factors and recommend appropriate next steps to management.
• Monitor state and federal requirements and update internal processes to maintain compliance and improve efficiency.
• Partner with leadership, legal/compliance, and business stakeholders to resolve licensing issues and support sound decision-making.
• Provide feedback to internal and external IT partners to improve system functionality, data quality, and workflow effectiveness.
• Identify process gaps, recommend improvements, and support implementation of operational and system enhancements.
• Develop and execute audit activities with a focus on remediation, coaching, quality improvement, and risk reduction.
• Mentor teammates and help strengthen team knowledge and consistency in licensing practices.
• Coordinate work allocation and quality oversight for shared services or offshore support to help meet service level expectations.
• Contribute to a positive, accountable, and solutions-oriented team environment.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree