Licensing Specialist - 20 hrs/week - Chanhassen Service Center

Carver County•Chanhassen Service Center, MN

About The Position

The Chanhassen Service Center is seeking a customer-focused, detail-oriented Licensing Specialist for a part-time role of 20 hours per week. Under the direction of the License Center Supervisor, this position provides direct customer service to a diverse customer base through the drive-up window, in person, and by telephone. The Licensing Specialist evaluates documents for possible fraud; prepares and processes Minnesota ID and driver’s license applications; renews motor vehicle registrations and processes title transfers; issues game and fish licenses; and processes Department of Natural Resources renewals and transfers. The role also responds accurately and proficiently to public inquiries under applicable State of Minnesota and U.S. Department of State requirements. The position is eligible for prorated paid time off, prorated holiday pay, and participation in the Public Employees Retirement Association (PERA) pension plan. All staff must become a Certified Title and Registration Professional through the Minnesota Driver and Vehicle Services Division within 12 months of starting employment and keep the certification current. Passport staff must complete passport training and qualify as a passport acceptance agent; driver’s license staff must pass a Bureau of Criminal Apprehension background check.

Requirements

High school diploma or GED and two years of related work experience in a high-volume customer service position; or an associate degree and one year of related work experience in a high-volume customer service position.
Prove U.S. citizenship.
Driver’s license staff must pass a Bureau of Criminal Apprehension background check.
All staff must pass the State of Minnesota Driver and Vehicle Services Certified Title and Registration Professional test within 12 months of starting employment and maintain current certification.
Passport staff must complete a passport training course and qualify as a passport acceptance agent.
Valid driver’s license or evidence of equivalent mobility.

Nice To Haves

Two years of paid work experience in a deputy registrar setting or related high-volume customer service experience.
In-depth knowledge of Minnesota DVS, the Department of Public Safety, the Department of Natural Resources, and U.S. State Department procedures and practices related to motor vehicle titling and registration, driver’s licenses, boat licensing and registration, snowmobile licensing, passports, and game and fish licenses.
Experience in cash handling and financial reconciliation.
Strong communication skills and experience de-escalating intense interpersonal interactions.
Experience with a variety of computer hardware and software, familiarity with routine office equipment, and ability to learn new technology.

Responsibilities

Evaluate, prepare, and process motor vehicle title and registration applications and determine fees to be collected.
Analyze and process driver’s license and Minnesota ID card applications.
Respond to public inquiries and requests for information in person and by telephone.
Evaluate, prepare, and process Department of Natural Resources recreational vehicle titles and registrations.
Process game and fish licenses.
Accept and evaluate passport applications.
Reconcile and complete motor vehicle and driver’s license reports to state departments.
Perform other comparable duties as assigned.