Licensing Officer

Insurance Council of BC•Vancouver, BC

9d•Hybrid

About The Position

The Licensing Officer is responsible for managing individual license applications and license changes, in accordance with governing legislation, Council Rules, policies and department procedures. Their primary role is to review and assess applications to ensure that only qualified and suitable individuals are licensed, prioritizing public protection. Additionally, they address related inquiries and provide guidance as needed. This position offers a balanced hybrid work model, combining work-from-home flexibility with in-office collaboration. This is a maternity leave cover position with an end date of January 28, 2028.

Requirements

Two to three years of experience in regulatory, financial services, or related fields
Post-secondary degree in a related field, such as business administration, or equivalent work experience.
Excellent word processing skills with a minimum typing speed of 60 wpm
Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities
Excellent organization and attention to detail
Excellent oral and written communication skills
Must show initiative and curiosity and have good judgment skills
Ability to effectively work with irate and difficult people
Customer service skills

Nice To Haves

Courses toward a Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB), or similar insurance education are considered an asset

Responsibilities

Conduct reviews and analysis of individual applications and licensing changes from financial services intermediaries (e.g., insurance agents, insurance adjusters) to identify issues, determine follow-up requirements, and assess compliance with applicable legislation, regulations, and policies as part of the licensing review process.
Approve applications and licensing changes that meet all regulatory requirements, or recommend denial or the imposition of conditions where requirements are not met.
Document all pertinent communications (telephone calls, emails, and meetings) in the licensee/applicant file within the licensing management system.
Conduct research and analysis of issues identified during the application or licensing change process, and support the preparation of suitability reports addressing policy, compliance, risk management, and other regulatory considerations.
Approve applications that meet Council Rules or refer applications, with recommendations, to the Manager, Licensing for further consideration.
Prepare and issue correspondence to applicants and licensees regarding outstanding requirements and clarification of licensing requirements.
Respond to written and verbal licensing inquiries within established service standards (1–2 business days).
Participate in the review and analysis of licensing procedures, systems, and applicable legislation to support continuous improvement.
Conduct investigations of equivalency and suitability cases under the direction of the Manager, Licensing, and provide recommendations in accordance with legislation, Council Rules, policies, precedents, and departmental procedures.
Support the Manager, Licensing in the preparation of materials for the Licensing Review Committee and Council regarding individual applications.
Remain current on Council legislation, policies, and procedures.
Participate in system development initiatives, including testing and providing feedback on licensing systems.
Participate in cross-departmental meetings, working groups, and projects as required.
Prepare reports related to licensing activities as directed by the Manager, Licensing.
Monitor key performance indicators (KPIs) to track efficiency, quality, and accuracy of licensing decisions, and report on performance as required.
Process licence status changes in accordance with Council Rules.
Address gaps identified through routine audits and recommend process improvements.
Maintain databases related to errors and omissions insurance and supervisor records.
Monitor developments and trends in education prerequisites and licensing requirements, including practices of other regulatory bodies, and report relevant changes to the Manager, Licensing.
Handle issues raised by applicants or regulatory bodies and escalate to the Manager, Licensing where appropriate.
Liaise with other regulatory bodies regarding applicants and licensees.
Perform other duties as assigned by the Manager, Licensing.