Licensing and Information Officer

CMRAO • Toronto, ON

10d • Hybrid

About The Position

Under the direction of the Manager, License, Information, and Inspections, the Licensing and Information Officer will provide customer service for licensing inquiries, complaints and general inquiries received either directly by the CMRAO or via the CMRAO Contact Centre.

Requirements

• Completion of a post-secondary degree or certificate or a combination of education, training and experience deemed equivalent.
• Up to three (3) years of progressive experience in a customer service environment.
• Analytical and critical thinking skills to analyze and provide recommendations to resolve a wide range of licensing and compliance related matters.
• Outstanding written communication skills for use in correspondence and reports.
• Effective oral communication skills to offer customer support on a range of licensing and compliance related matters.
• Proficiency in a variety of computerized applications including database management, filing/tracking, email, word processing and presentation software (e.g., MS Office suite).
• Understanding Customer Relationship Management (CRM) software and the ability to apply analytical skills and knowledge of business processes to recommend IT systems improvements/enhancements to management.
• Skilled in the interpretation, application and administration of regulatory policy and the legislative framework.

Nice To Haves

• Experience in a regulatory environment would be an asset.
• Bilingual (English - French) is a strong asset

Responsibilities

• Responds to customer service and general inquiries from the public about licensing and compliance issues submitted through multiple channels (e.g. online, phone, email, postal mail) using customer relationship management (CRM) tools.
• Completes initial review of license applications for completeness; follows up with clients to address missing documentation and information related to licensing applications.
• Advises management of licensing issues as they arise through research and review of files.
• Ensures records compliance for licensing and complaint files (electronic or paper) consistent with records management standards and processes.
• Processes postal mail and paper applications and provides other licensing-related administrative support to the team.
• Provides administrative support to project teams related to licensing and compliance initiatives, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees