Licensing Examiner 2 (PCN 082118)

State of Alaska•Juneau, AK

1d•Hybrid

About The Position

The Division of Corporations, Business, and Professional Licensing within the Alaska Department of Commerce, Community, and Economic Development is hiring a Licensing Examiner 2. The position performs administrative work to help ensure that qualified individuals receive professional licenses for one or more licensing programs, including at least one program regulated by a professional licensing board. Licensing examiners often serve as the public’s primary point of contact and as a liaison between the division and applicants. The role manages applicant files in multiple formats, uses the in-house professional licensing database, communicates with licensees, verifies that supplemental documentation is accurate, complete, and compliant with licensing standards, and assists the board’s lead staff member with board-related tasks as needed. The work requires strong customer service, communication, organization, judgment, and attention to detail. The official duty station is the State Office Building in downtown Juneau. Telework may be available after an initial training period of approximately 6–8 months, but eligibility is not guaranteed and an approved arrangement may be ended at the division’s or supervisor’s discretion. The work involves frequent contact with colleagues, other state agencies, and the public through the licensing database, email, phone, videoconference, and sometimes in person. State positions offer a flexible 7.5-hour workday, typically Monday through Friday between 8:00 a.m. and 4:30 p.m., with reasonable schedule adjustments available.

Requirements

Competencies in integrity and honesty, including trustworthy conduct and adherence to high ethical standards.
Interpersonal skills, including courtesy, tact, empathy, relationship-building, and sensitivity to cultural diversity and individual differences.
Oral and written communication skills, including communicating effectively for the audience and subject matter, listening, and responding appropriately to verbal and nonverbal cues.
Reading comprehension, including interpreting technical written material such as rules, regulations, instructions, reports, charts, graphs, and tables and applying it to specific situations.
Self-management, including setting realistic goals, showing initiative and commitment, completing assignments on time, working with minimal supervision, and demonstrating responsible behavior.
Any combination of education and/or experience that provides the stated competencies.
If post-secondary education is used to meet minimum qualifications, applicants must complete the Education section of the application; transcripts are required to verify credentials used.
Applicants using work experience not already documented in the application must provide the employer, job title, employment dates, and whether the work was full- or part-time.
If selected for an interview, bring three professional references who had supervisory responsibility over the applicant, with daytime contact numbers.

Nice To Haves

Core competencies sought include self-managed attention to detail, customer service, flexibility, and interpersonal and oral and written communication skills.
Experience examining and processing license applications; interpreting and applying established criteria, rules, regulations, policies, and procedures; researching state and federal laws and regulations; preparing written communications about examination findings and corrections; and/or responding to difficult customers tactfully and diplomatically.

Responsibilities

Manage applicant files in a variety of formats.
Use the in-house professional licensing database effectively.
Communicate verbally and in writing with licensees and applicants.
Ensure supplemental documentation is accurate, complete, and compliant with licensing standards.
Assist the board’s lead staff member with board-related tasks as needed.
Serve as a primary point of contact for the public and liaise between the division and applicants.
Examine and process license applications; apply established criteria, rules, regulations, policies, and procedures; research applicable laws and regulations; prepare written communications detailing examinations, discrepancies, and required corrections; and respond to difficult customers tactfully and diplomatically, as applicable to the work.