Eligibility Technician 2 (PCN 068236M)

State of Alaska•Fairbanks, AK

7d•Onsite

About The Position

The Eligibility Technician 2 joins the State of Alaska Department of Health’s statewide Public Assistance Eligibility Team. The role helps Alaskan families, older adults, and other individuals in need access public assistance programs that support basic living expenses, independence, and self-sufficiency. The position involves extensive interaction with the public, including empathetically explaining requests for information and benefit determinations. The Division of Public Assistance emphasizes respectful service, cultural, geographic, and economic diversity, responsible management of public programs, and continuous improvement. The position is based at the Fairbanks Public Assistance office and participates in a statewide eligibility workflow team. The Division supports staff training and career advancement and offers flexible work schedules and job stability. Applicants must be Alaska residents.

Requirements

Must be an Alaska resident.
One year of entry-level experience as an Eligibility Technician 1 with the State of Alaska, or one year of similar work developing knowledge and skills in applying program requirements and working with clients in stressful situations.
Post-secondary education in specified fields may substitute for the required experience: sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting. Undergraduate credits substitute at 2.67 semester or 4 quarter hours per month.
Ability to apply customer-service skills and communicate effectively orally and in writing.
Knowledge or ability to develop knowledge of government or public-assistance benefit regulations, policies, and procedures, and to evaluate information for eligibility determinations.
Ability to use technical knowledge, assess the accuracy and relevance of information, exercise sound judgment, and solve problems.

Nice To Haves

Experience or knowledge in customer service, eligibility determinations, technical competence, oral and written communication, and problem solving.

Responsibilities

Help individuals and families access public assistance programs.
Interact with members of the public and explain information requests or benefit determinations empathetically.
Evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.
Provide customer service by assessing client needs, providing information or assistance, resolving problems, and meeting expectations.