Eligibility Technician 2 (PCN 068175)

State of Alaska•Anchorage, AK

About The Position

The Eligibility Technician 2 is part of the Eligibility Modernization Office’s Technology and Development Team within the Division of Public Assistance. The position connects the public with public assistance programs and services, supporting Alaskan families, elders, and individuals as they work toward independence and self-sufficiency. It also contributes to system improvements by participating in user acceptance testing for new system developments and enhancements. The position may be based in an Alaskan community with a Department of Public Assistance office; the work location depends on the location of the most qualified candidate.

Requirements

One year of entry-level experience as an Eligibility Technician 1 with the State of Alaska, or one year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Post-secondary education in sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for required experience; undergraduate credits are calculated at 2.67 semester or 4 quarter hours per month.
Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures for evaluating information, determining eligibility, authorizing benefits, and maintaining case records.
Effective oral and written communication skills, including adapting information to the audience, making clear presentations, listening, and responding appropriately.
Problem-solving skills, including identifying problems, assessing information, evaluating alternatives, and making recommendations.
Ability to use computers, software applications, databases, and automated systems.
Attention to detail and thoroughness.
Three professional references available by phone are required at the time of interview; one must be the current or most recent supervisor if not already provided.
A current performance evaluation should be provided at the time of interview if available and not already provided.
Education used to meet or support qualifications must be entered in the application and supported with transcripts. Foreign education requires documentation of its equivalency to U.S. education.
Work experience used to meet minimum qualifications must be documented in the application with employer, job title, employment dates, and full-time or part-time status.
Applicants must be Alaskan residents.

Responsibilities

Connect members of the public with public assistance programs and services.
Participate in user acceptance testing for new system developments and enhancements.
Evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.