Eligibility Technician 1 (PCN 068693M)

State of Alaska • Multiple Locations, AK

4d • Onsite

About The Position

The Eligibility Technician 1 is an entry-level eligibility position on a statewide workflow team in local Public Assistance offices. The role involves case management and workflow with limited interpretation and application of policies and procedures. As a first point of contact for clients through channels such as the Virtual Contact Center, office lobbies, and non-lobby access points, the technician performs technical eligibility determination work. This requires attention to detail and application of policies, regulations, and processes so Alaskans in need receive timely benefit determinations, accurate information, and guidance to resources.

The Division of Public Assistance supports Alaskans in need by providing basic living expenses and promoting self-sufficiency. It values respectful service, cultural, geographic, and economic diversity, responsible program management, and continuous improvement. The department offers opportunities to develop skills and advance within the agency, as well as a competitive benefits package, flexible work schedules, and job stability.

The positions are open to Alaska residents. Current locations include Anchorage, Bethel, and Juneau; depending on the location of the most qualified candidate, positions may also be located in Fairbanks, Homer, Kenai, Ketchikan, Kodiak, Nome, Sitka, or Wasilla. Seven positions are to be filled.

Requirements

• One year of experience applying statutes, regulations, program requirements, or similar criteria or guidelines to process, review, and evaluate applications or other documents in relevant areas such as programs or services, benefits, claims, investigations, collections, tax processing, or similar work; and/or experience involving extensive person-to-person contact, such as explaining policies or services, exchanging information about requirements, providing instruction or training, interviewing, or counseling.
• Post-secondary education may substitute for the required experience at a rate of 2.67 undergraduate semester credits or 4 quarter credits per month.
• Applicants must be Alaska residents.
• Applicants must answer the supplemental questions and document qualifying work experience in the application.
• If education is used to meet or support qualifications, applicants must complete the Education section and provide transcripts; foreign education requires the specified equivalency evidence.
• At interview, applicants must provide three professional references, including their current or most recent supervisor if not already provided, and a current performance evaluation if available.

Nice To Haves

• Attention to detail and conscientiousness in performing work.
• Computer skills, including use of software applications, databases, and automated systems.
• Customer service skills, including assessing client needs, providing information or assistance, and resolving problems.
• Effective oral and written communication, listening, and responsiveness to the audience and context.
• Self-management, including setting realistic goals, initiative, timely completion of assignments, working with minimal supervision, and responsible behavior.

Responsibilities

• Manage cases and workflow in an entry-level eligibility position, with limited interpretation and application of policies and procedures.
• Serve as a first point of contact for clients through the Virtual Contact Center, lobby, and non-lobby access points.
• Perform technical eligibility determinations by applying policies, regulations, and processes.
• Provide timely benefit determinations, correct information, and guidance to resources for Alaskans in need.

Benefits

• Competitive benefits package.
• Flexible work schedules.
• Job stability.
• Opportunities for staff development, career advancement, and building skills and competencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed