Eligibility Technician 1 (PCN 161014)

State of Alaska•Juneau, AK

7d•Onsite

About The Position

The Eligibility Technician 1 is part of the statewide Public Assistance Eligibility Team and determines and processes applications for Statewide Heating Assistance. The role supports Alaskan families, elders, and other individuals in need in reaching greater independence and self-sufficiency. The Division of Public Assistance promotes self-sufficiency and provides basic living expenses to Alaskans in need, while respecting cultural, geographic, and economic diversity and involving communities in service delivery. The position is based in the Juneau office. The agency offers staff training, career advancement opportunities, flexible work schedules, job stability, and a competitive benefits package.

Requirements

One year of experience applying statutes, regulations, program requirements, or similar criteria to process, review, and evaluate applications, claims, investigations, collections, or similar documents and transactions; and/or experience involving extensive person-to-person contact, such as explaining policies or services, exchanging information, providing instruction or training, interviewing, or counseling.
Post-secondary education may substitute for the required experience at a rate of 2.67 semester credits or 4 quarter credits per month.
Alaskan residency is required.
At the interview, provide three professional references, including the current or most recent supervisor if not already supplied in the application.
Provide a current performance evaluation, if available.
Provide transcripts to verify education used to meet or support minimum qualifications.
Document qualifying work experience in the application, including employer, job title, employment dates, and full-time or part-time status when applicable.

Nice To Haves

Arithmetic and mathematical reasoning, including accurate computations and choosing appropriate mathematical techniques for practical problems.
Interpersonal skills, including courtesy, empathy, maintaining effective relationships, handling difficult or distressed individuals, and sensitivity to cultural diversity and individual differences.
Reasoning skills, including identifying rules or relationships, analyzing information, and drawing accurate conclusions.
Attention to detail and thoroughness.
Knowledge of federal or state government or public assistance benefit regulations, policies, and procedures for evaluating information, determining program eligibility, authorizing benefits, and maintaining case records within required timeframes.