Eligibility Technician 2 (PCN 068174M)

State of Alaska•Multiple Locations, AK

4d•Onsite

About The Position

The Eligibility Technician 2 is part of the statewide Public Assistance Eligibility Team within Alaska’s Division of Public Assistance. The role helps Alaskan families, elders, and other individuals in need access public assistance programs to support independence and self-sufficiency. Positions are based in Public Assistance offices across Alaska, with location determined by the location of the most qualified candidate. Applicants must be Alaska residents. The recruitment is filling 10 positions and may also be used for future vacancies for up to 90 days after the recruitment closes. The Division of Public Assistance promotes self-sufficiency and provides basic living expenses to Alaskans in need. It emphasizes serving clients and communities with respect, honoring cultural, geographic, and economic diversity, and involving communities in decisions and service delivery. The agency offers staff training and encourages career advancement, including potential advancement into policy, administrative, or leadership teams. The posting also describes competitive benefits, flexible work schedules, and job stability. The ideal candidate can apply government or public-assistance program rules to eligibility decisions; provide customer service; use computers and automated systems; and communicate effectively orally and in writing. Minimum qualifications may be met through one year of State of Alaska Eligibility Technician 1 experience, one year of similar work involving program requirements and clients in stressful situations, or qualifying post-secondary education as a substitution for experience.

Requirements

Must be an Alaska resident.
One year of entry-level experience as an Eligibility Technician 1 with the State of Alaska, or one year performing similar work that developed knowledge and skills in applying program requirements and working with clients in stressful situations.
Qualifying post-secondary education may substitute for the required experience. Applicable fields include sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting; 2.67 undergraduate semester credits or 4 quarter credits equal one month of experience.
Ability to apply federal and/or state government or public-assistance regulations, policies, and procedures to eligibility determinations and case records.
Customer-service skills, including assessing client needs, providing information or assistance, resolving problems, and knowledge of available services.
Computer skills using computers, software applications, databases, and automated systems.
Effective oral communication, including listening and responding appropriately to others.
Clear, concise, organized, and audience-appropriate written communication.
Applicants must complete the application supplemental questions and document qualifying education or work experience in the application.
Three professional references are required at interview; one must be the current or most recent supervisor if not already provided. A current performance evaluation should be provided if available.
Transcripts are required to verify education used to meet or support qualifications; unofficial transcripts are acceptable if the institution name or URL is listed.

Nice To Haves

Knowledge of eligibility determinations, including government or public assistance benefit regulations, policies, and procedures.
Experience providing customer service to clients or customers.
Computer skills using software applications, databases, and automated systems.
Effective oral communication and listening skills.
Clear, concise, organized, and convincing written communication.

Responsibilities

Help clients access public assistance programs that support independence and self-sufficiency.
Evaluate financial, personal, medical, and household information to determine program eligibility.
Authorize benefits and maintain case records within mandatory timeframes.
Provide information or assistance to clients, resolve problems, and address customer needs.
Use computers, software applications, databases, and automated systems to accomplish work.
Communicate information effectively in oral and written form.