Licensing Examiner 2 (PCN 082131)

State of Alaska•Anchorage, AK

1d•Hybrid

About The Position

The Division of Corporations, Business, and Professional Licensing is hiring a Licensing Examiner 2 to perform administrative work supporting the issuance of professional licenses. The position supports one or more licensing programs, including at least one program regulated by a professional licensing board. Examiners manage applicant files in multiple formats, use the division’s professional licensing database, communicate with applicants and licensees, verify that supplemental documentation is accurate, complete, and compliant with licensing standards, and assist the board’s lead staff member with board-related tasks as needed. Examiners are often a primary public contact and act as a liaison between the division and applicants. The division’s mission is to make competent, professional, regulated commercial services available to Alaska consumers. The position typically supports one or two licensing programs, though assignments may change with operational and staffing needs. It offers experience with professional licensing statutes, regulations, policies, and procedures, as well as opportunities to develop customer service, communication, attention-to-detail, problem-solving, and computer skills. The official duty station is the division’s main office on the 15th floor of the Atwood Building in downtown Anchorage. The work environment is friendly, professional, and cooperative, with frequent interaction with colleagues, other state agencies, and the public. Work is busy and involves high-volume customer contact through the licensing database, email, phone, videoconference, and sometimes in person. Telework may be available after an initial training period, but eligibility is not guaranteed and an approved telework arrangement may be ended at the division’s or supervisor’s discretion. The role generally follows a flexible 7.5-hour workday, typically Monday through Friday between 8:00 a.m. and 4:30 p.m., with reasonable schedule adjustments.

Requirements

Demonstrate integrity and honesty, including trustworthy conduct and adherence to ethical standards.
Demonstrate interpersonal skills, including courtesy, tact, empathy, relationship-building, and sensitivity to individual and cultural differences.
Communicate effectively orally and in writing, listen attentively, and respond appropriately to verbal and nonverbal cues.
Understand and interpret written material, including technical material, rules, regulations, instructions, reports, charts, graphs, and tables, and apply it to specific situations.
Set realistic goals, show initiative and commitment, complete assignments in a timely manner, work with minimal supervision, and demonstrate responsible behavior.
Have a combination of education and/or experience that provides the stated competencies.
Equivalent experience may include examining and processing license applications; interpreting and applying criteria, rules, regulations, policies, and procedures; researching state and federal laws and regulations; preparing written communications about examinations, discrepancies, and required corrections; and responding to difficult customers with tact and diplomacy.
Bring three professional references with supervisory responsibility over the applicant and daytime contact numbers if selected for an interview.

Nice To Haves

Experience or competencies in examining and processing license applications, applying licensing rules and procedures, researching laws and regulations, preparing examination-related correspondence, or handling difficult customer interactions.

Responsibilities

Manage applicant files in a variety of formats.
Use the in-house professional licensing database effectively.
Communicate verbally and in writing with licensees and applicants.
Ensure supplemental documentation is accurate, complete, and compliant with licensing standards.
Assist the board’s lead staff member with board-related tasks as needed.
Serve as a primary point of contact for the public and as a liaison between the division and applicants.
Perform administrative assignments needed to ensure qualified individuals receive professional licenses.