Licensing Administrator - Seasonal

eHealth

About The Position

Our Licensing team is responsible for ensuring that all Benefit Advisors meet regulatory and carrier requirements before servicing customers. As a Licensing Administrator, you will support end-to-end agent readiness processes, including state licensing and carrier appointments. You will work with cross-functional partners to maintain compliance, improve processes, and ensure a seamless onboarding and readiness experience for advisors. This role requires strong attention to detail, organizational skills, and the ability to manage multiple processes simultaneously in a fast-paced and evolving environment.

Requirements

Strong experience with Microsoft Office tools, particularly Excel, and are comfortable working with large datasets
Highly detail-oriented with strong organizational and administrative skills
Adaptable and able to pivot quickly in a changing, fast-paced environment
Excellent communication skills and can collaborate effectively with cross-functional teams
Understand the importance of compliance and can handle sensitive information with discretion
Team player who contributes to achieving shared goals and improving team processes
Experience with insurance licensing processes and regulatory requirements

Responsibilities

Manage and execute end-to-end licensing and/or carrier appointment processes for an assigned group of Benefit Advisors or carrier partners
Support the state licensing process, including screening candidates for eligibility, preparing onboarding documentation, and coordinating exam preparation and scheduling
Submit and track insurance license applications across all states, maintaining communication with Departments of Insurance to ensure timely approvals
Coordinate fingerprinting requirements and ensure all regulatory steps are completed accurately and efficiently
Monitor and maintain license renewals and continuing education requirements to ensure ongoing compliance across all systems
Oversee carrier appointment processes, including preparing high-volume reports, tracking appointment status, and resolving delays through analysis and escalation
Partner with Sales, Training, and Licensing Operations teams to ensure advisors complete all onboarding and certification requirements
Maintain accurate advisor status records across systems to mitigate compliance risk and ensure agents are authorized to sell only where permitted
Conduct gap analyses and identify process improvement opportunities to enhance efficiency and accuracy
Participate in User Acceptance Testing (UAT) for system enhancements and automation related to licensing and onboarding processes
Demonstrate eHealth’s values in your behaviors, practices, and decisions