Licensing Administrator

Arizona Department of Administration•Phoenix, WA

3d•Hybrid

About The Position

The Licensing Administrator works under the direct supervision of the Licensing Division Manager. The position applies federal and state statutes and rules, agency policies and procedures, and critical-thinking skills to process license and permit applications, forms, and requests received by the Arizona State Board of Pharmacy. The role collaborates across the agency, communicates with applicants about the application process and regulatory requirements, prepares files requiring additional Board review, supports licensing-related telephone inquiries, and issues licenses and permits. The position is based at the Board’s Phoenix office. Remote work within Arizona may be available after successful completion of training, depending on agency business needs and continued achievement of performance measures. The posted hourly pay rate is $24.00, at Grade 19.

Requirements

Willingness and ability to become knowledgeable about state and federal rules, regulations, policies, and procedures concerning pharmacy practice; healthcare laws such as HIPAA, CMS, and OIG requirements; and fundamentals of pharmacy practice and healthcare compliance.
Knowledge of Microsoft Office Suite and G-Suite.
Ability to build and maintain interpersonal relationships and coordinate with Board staff, Board members, constituents, and stakeholders.
Ability to collaborate with state and federal agencies, private stakeholders, community partners, and professional associations.
Ability to recognize potential problems, think critically and logically, and develop solutions while considering the effects of decisions.
Clear, concise, honest, and persuasive verbal and written communication skills.
Ability to work with minimal supervision and exercise initiative and judgment.
Ability to work collaboratively and autonomously depending on agency needs.
Organizational and time-management skills, including meeting deadlines and managing relevant details while considering the broader picture.
Ability to perform detailed work accurately and apply active-listening techniques.
Public-speaking and presentation skills.
Ability to remain calm and professional under pressure and in highly visible or stressful conditions.
Ability to use computer technology competently and efficiently, including multiple monitors.
High ethical standards, personal integrity, sound work ethic, and transparent business practices.
Ability to apply applicable federal, state, and agency laws, rules, codes, and policies.
Adaptability and resilience in a rapidly changing environment; ability to handle difficult situations and decisions.
Ability to read, understand, interpret, and apply complex documents.
Ability to support personal and team accountability and demonstrate personal leadership.

Responsibilities

Collaborate with agency areas to ensure timely and accurate processing, review, and coordination of licensing applications, forms, and requests.
Communicate with applicants by phone and in person about application questions and regulatory requirements.
Prepare and present application files to the Board when additional review and consideration are required.
Participate in ongoing cross-training, policy and procedure review, and process improvements.
Support the Board’s telephone call center with licensing-related inquiries.
Process and critically review license and permit applications.
Issue licenses and permits.