Licensed Team Lead-Newport Beach, CA-LensCrafters

EssilorLuxottica Group•Newport Beach, CA

1d•$25 - $39•Onsite

About The Position

The Licensed Team Lead delivers exceptional customer service and value to customers and patients, ensuring they are delighted with their experience. The role supports store success by managing key optical and, where applicable, lab processes and systems. In the retail setting, the Team Lead supports customer service, product knowledge, sales, and store operations, and serves as a responsible alternate store key holder. Under a current and valid state Opticianry license, the Team Lead advises on lens choices based on patients’ vision needs and prescriptions, adjusts or repairs eyewear, presents and dispenses eyewear, and performs digital measurements. In the lab, if applicable, the Team Lead custom-fits glasses, places prescriptions in lenses, helps associates develop product and process knowledge, checks that finished eyewear meets optical standards and customer requirements, promotes safe work practices, and handles basic operation, cleaning, and maintenance of lab tools and systems.

Requirements

High school diploma or GED.
Current and valid state Opticianry license.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Experience with optical machinery and instruments.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.
Provide proactive, solution-driven service, accurate execution, and product knowledge.
Assist customers with selections and recommendations, and support sales associates.
Serve as a responsible alternate store key holder.
Use a current and valid state Opticianry license to provide expertise on lens choices based on patients’ vision needs and prescriptions.
Adjust and repair eyewear as needed, present and dispense eyewear, and perform accurate digital measurements.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Operate, clean, and maintain lab tools and systems.