Licensed Optician Team Lead-Moreno Valley, CA-LensCrafters

EssilorLuxottica Group•Moreno Valley, CA

1d•$24 - $37•Onsite

About The Position

The Licensed Team Lead delivers exceptional customer service and helps create value for customers and patients. The role supports store success by managing optical and, where applicable, lab processes and systems. In retail, the Team Lead helps ensure the team provides excellent service, assists customers with product selections and recommendations, supports sales associates, and serves as an alternate store key holder. Under a current, valid state Opticianry license, the role provides lens expertise based on patients’ vision needs and prescriptions, adjusts or repairs eyewear, presents and dispenses eyewear, and performs digital measurements. In the lab, when applicable, the Team Lead custom-fits glasses, places prescriptions in lenses, supports associates’ product and process knowledge, checks finished eyewear against optical standards and customer requirements, follows safe work practices, and operates, cleans, and maintains lab tools and systems.

Requirements

High school diploma or GED.
Current and valid state Opticianry license.
Strong optical and retail experience.
Knowledge of current optical theory and merchandise.
Strong communication and listening skills.
Strong interpersonal skills.
Strong basic math skills.
Sales skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Leadership and training experience.
Edging and mounting experience.
Basic optics knowledge and optical measurement experience.

Nice To Haves

State licensure, if applicable, and/or ABO Certification in non-licensed states.
LensCrafters Final Eyewear Inspector Certification.
LensCrafters Quality, Fitting & Adjusting Program.
Optical machinery or instruments experience.
Customer service experience.
AccuFit Digital Measurement System certification.
Knowledge of current store merchandise and lens options.

Responsibilities

Help ensure the LensCrafters team provides exceptional customer service.
Execute work accurately, proactively solve problems, and apply product knowledge.
Assist customers with selections and recommendations and support sales associates.
Serve as a responsible alternate store key holder.
Under a current and valid state Opticianry license, advise on lens choices based on patients’ vision needs and prescriptions.
Adjust and repair eyewear as needed, present and dispense eyewear, and perform accurate digital measurements.
When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
Work with associates to strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
Ensure finished eyewear meets optical standards and customer requirements.
Create a safe working environment and demonstrate safe work practices.
Operate, clean, and maintain lab tools and systems.