Licensed Optician-Colma, CA-LensCrafters
About The Position
The Licensed Optician delivers LensCrafters’ brand value proposition and helps establish the store as the premier destination for vision needs in the community. The role creates value for customers through attentive service and high-quality, carefully crafted eyewear that exceeds expectations. The optician welcomes customers, sets expectations, fits and adjusts glasses, positions prescriptions in lenses, takes and records measurements, and ensures finished eyewear meets quality standards and customer needs. The role also supports complex product and prescription needs, uses technology and appropriate tools accurately, and contributes to store results, appearance, safety, and inventory practices.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and teamwork.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills and ability to use and carry an iPad or tablet.
- Familiarity with point-of-sale systems, computers, and calculators.
- Willingness to embrace new technology and change.
Nice To Haves
- Previous customer service experience.
- Previous retail experience.
Responsibilities
- Welcome customers and set expectations.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Serve as a leader in optical knowledge and acumen.
- Take and record measurements; adjust and fit eyewear accurately and ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Use technology and appropriate tools accurately, including under time pressure and during high customer volume; maintain strong product knowledge.
- Identify root causes of issues, anticipate needs, and resolve problems to satisfy customers and exceed expectations.
- Multitask, prioritize, and manage time across competing priorities.
- Strive to achieve brand key performance indicators and competencies.
- Help maintain a clean, attractive, and organized store.
- Inform management of safety opportunities and demonstrate safe work practices.
- Pursue continual learning, improvement, and results.
- Follow company policies and procedures, including those related to discounts, promotions, and inventory management.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Potential competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
